Morning a quick query have had two powerline boosters for about 3 yrs to extend wi fi to kitchen they have now stopped working one gets red hot tried reset etc so now have to turn them offf .
Can you advise can I get replacements for free
can they be replace free ?? Advice please
[MOD EDIT: Subject title changed for clarity]
Dont try the boosters again they can catch fire !
Re what to do - see this old post for info...
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To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….
https://www.virginmedia.com/wifi-max
You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.
If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.
If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point(s), (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).
£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.
Hello good fellow11
Sorry to hear of the issues with your boosters and requesting these be replaced, we're happy to assist via the forums.
Have you been able to speak to the team in regards to this and arrange a replacement? If not, let us know and we can send you a Private Message to get some details and support with this further.
Let us know.
Rob
