Forum Discussion

cazbym's avatar
cazbym
Tuning in
8 months ago

Blank Settings page after entering Password

After experiencing network problems with broadband, performed 10 second reset.  Unable to access settings.  Followed VM online instructions to perform reset. 60 seconds.  Had to be carried out manually.  Now when entering 198.162.0.1 and changing password as recommended, the screen is blank.  I use the Hub 4 in modem mode, but cannot now change this setting - it is stuck in router mode.  I also cannot change WiFi settings

  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    Contact VM Customer Support on 150 or 0345 454 1111 from a non-VM phone.
    Insist the faulty Hub 4 is replaced.

  • Carley_S's avatar
    Carley_S
    Forum Team
    8 months ago

    Hi cazbym 

    Welcome back to the community forums

    Sorry to hear you're having issues accessing the hubs settings page after networking issues. 

    Can you advise do you get this same error at all when using another device or browser at all? 

    • cazbym's avatar
      cazbym
      Tuning in
      7 months ago

      Yes I do.  Open welcome page, enter password, then blank page.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        7 months ago

        Thank you cazbym 

        Can I just check, when you say reset are you holding the reset button in for 60 seconds? This is located at the back of the Hub? 

    • Gareth_L's avatar
      Gareth_L
      Forum Team
      7 months ago

      Hello Neilbaker1983.

      Thanks for your post and welcome to our community.

      We're aware of the issue with the blank admin page on our Hub4 which is affecting a few customers.

      What I would like to do is take a look into this in a bit more detail for you.

      If you don't mind, I will need to send you a private message to pass security. 
      If you can check your logo at the top right of your screen that would be great. 
      Regards     
      Gareth_L
       

       

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Amazing, VM are still silent on the VM Connect app being the trigger for all these Hub 4 issues.

    VM admitted the Connect app often does not work and admitted the Hub 4 menu is fails, but the two being connected & causing VM Pods to go offline ... Welcome to laa laa land.

  • Sephiroth's avatar
    Sephiroth
    Alessandro Volta
    6 months ago

    Just need confirmation from the OP that the wretched CONNECT app is active on a smart phone and, if so, what happens when the wretched CONNECT app is deleted from all devices, the Hub 4 reset and GUI login attempted?