Forum Discussion

GoNz0's avatar
GoNz0
Dialled in
3 hours ago

Back again with unresolved high Power (dBmV)

I'm consistently sitting around the max limit of 10 dBmV and phone support don't seem to get the message.

My connections constantly poor, the modems always switching doing US profile assignment changes and when this happens, I lose connection.

T4 timeouts are common.

T3 timeouts are sometimes in the thousands.

3.1 Downstream channel corrected errors are now in the BILLIONS and a fair few uncorrected errors. 

You have replaced everything, cable to house has been done, internal cables have been replaced, repeated splitter swaps, the techs just do something to humor me and close the call knowing full well it doesn't fix the power issues.

I assume I've been put onto a higher tap to fix someone else's issue as it seems to be the norm when working in the cabinet.

I've had enough, I pay a fortune for a poor service and the supports never been able to nail this. The last tech who came said it's an issue that isn't related to anything after the cabinet to my house, and this was never followed up, just more excuses.

 

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 hours ago

    To keep the signals close to the 0dBmV level we have a 6dB Wideband Attenuator on the COAX to the VM Hub.  10dB Wideband Attenuators are also available.  

    When adding Wideband Attenuator the Downstream dBmV level will drop,
    but the Upstream i.e. the dBmV level transmitted by the Hub will rise. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 hours ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.