I'm consistently sitting around the max limit of 10 dBmV and phone support don't seem to get the message.My connections constantly poor, the modems always switching doing US profile assignment changes and when this happens, I lose connection.T4 timeouts are common.T3 timeouts are sometimes in the thousands.3.1 Downstream channel corrected errors are now in the BILLIONS and a fair few uncorrected errors. You have replaced everything, cable to house has been done, internal cables have been replaced, repeated splitter swaps, the techs just do something to humor me and close the call knowing full well it doesn't fix the power issues.I assume I've been put onto a higher tap to fix someone else's issue as it seems to be the norm when working in the cabinet.I've had enough, I pay a fortune for a poor service and the supports never been able to nail this. The last tech who came said it's an issue that isn't related to anything after the cabinet to my house, and this was never followed up, just more excuses.

Seems like they have missed something that needs replacing I take it your in modem mode? given you said VM question your internal network? set up a BQM Broadband Quality Monitor | thinkbroadband

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.VM will not dispatch any technicians while an area fault exists.If no area faults found:The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

To keep the signals close to the 0dBmV level we have a 6dB Wideband Attenuator on the COAX to the VM Hub. 10dB Wideband Attenuators are also available. When adding Wideband Attenuator the Downstream dBmV level will drop,but the Upstream i.e. the dBmV level transmitted by the Hub will rise.

Hi GoNz0 Thanks for posting and welcome back to the community. Apologies for any broadband issues. I'll send you a PM as you need an engineer visit. Best wishes.

Back to the usual case of no resolution, yet again I had a tech sent out with a minimal explanation of the issue, or more to the point zero information regarding this being an ongoing issue where the issue has been proven time and time again to be nothing to do with the cable running from the cabinet to my house, nothing to do with the cabling around my house as it's all been replaced before, nothing to do with the router (that this time was replaced as it was running slow and hot, well what else will it do when it's logging a billion or more corrected errors, the router is on its knees trying to cope)I still get questioned about my internal network despite repeatedly reminding support or the tech on the day that a drop out with a router log at the same time rules out anything my side and then they agree, ignore everything I say and swap a filter or 2 then close the call.To add to the insult, the tech who arrived Saturday put me up a tap and when questioned about him now pushing me well past the 10db limit that triggered the need for support to send a tech stood looking blank until the penny dropped, then shoved an attenuator in to save walking back to the box, closed the call and left.

Back again with unresolved high Power (dBmV) | Virgin Media Community

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GoNz0
Dialled in
1 month ago

Issues are still there, worse than ever to the point TV is impacted as well now, power levels are again above the limit and tens of thousands, in some cases billions of errors logged in the router.
Can a rep message me to arrange proper visit as I'm sick to the back teeth of being promised someone who can come out and fix the issue, to be sent a regular tech with little to no information. You cost me money each time I have to take time off work to be fobbed off by someone who hasn't got a clue and just wants to swap a filter.
This has been going on unresolved for years now, networking need to deal with the issue that's been confirmed by one of the techs as cabinet back, not cabinet to my house or in my house.
- Steven_L
  Forum Team
  1 month ago
  Thanks for coming back to us, GoNz0 and sorry to hear that you're still experincing issues with your connection. I can see that you've had a recent engineer visit, has that changed anything?
  - GoNz0
    Dialled in
    1 month ago
    I had an unrelated visit on monday after I lodged a complaint about a call charge on my landline (we have no phones plugged in)
    They booked a tech visit that didn't register in my account, but I was in when he arrived.
    I think this was the most knowledgeable tech I've had to date who explained about the readings in detail, agreed there was excessive noise on the line and so on and for once didn't waste his time changing things that have been changed several times with the complete lack of comms logging a ticket or false promises of a senior tech being sent to get a guy on his probation period (yet another story)
    Anyway, he was sat in his van filing a report to raise with the networking team as he knew the fault is cabinet upward and nothing to do with the cable from said cabinet to my house.
    Would you be able to check something is happening with the networking side to see if they finally agree to do something?
    Thanks

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Back again with unresolved high Power (dBmV)

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