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GoNz0's avatar
GoNz0
Dialled in
4 months ago

Back again with unresolved high Power (dBmV)

I'm consistently sitting around the max limit of 10 dBmV and phone support don't seem to get the message.

My connections constantly poor, the modems always switching doing US profile assignment changes and when this happens, I lose connection.

T4 timeouts are common.

T3 timeouts are sometimes in the thousands.

3.1 Downstream channel corrected errors are now in the BILLIONS and a fair few uncorrected errors. 

You have replaced everything, cable to house has been done, internal cables have been replaced, repeated splitter swaps, the techs just do something to humor me and close the call knowing full well it doesn't fix the power issues.

I assume I've been put onto a higher tap to fix someone else's issue as it seems to be the norm when working in the cabinet.

I've had enough, I pay a fortune for a poor service and the supports never been able to nail this. The last tech who came said it's an issue that isn't related to anything after the cabinet to my house, and this was never followed up, just more excuses.

 

25 Replies

  • GoNz0's avatar
    GoNz0
    Dialled in

     

    Issues are still there, worse than ever to the point TV is impacted as well now, power levels are again above the limit and tens of thousands, in some cases billions of errors logged in the router.

    Can a rep message me to arrange proper visit as I'm sick to the back teeth of being promised someone who can come out and fix the issue, to be sent a regular tech with little to no information. You cost me money each time I have to take time off work to be fobbed off by someone who hasn't got a clue and just wants to swap a filter.

    This has been going on unresolved for years now, networking need to deal with the issue that's been confirmed by one of the techs as cabinet back, not cabinet to my house or in my house.

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Thanks for coming back to us, GoNz0 and sorry to hear that you're still experincing issues with your connection. I can see that you've had a recent engineer visit, has that changed anything?