Forum Discussion

BrassNeil's avatar
BrassNeil
Joining in
9 months ago

Awaiting A Callback Re Hub 4 Settings Issue

Hi, does anyone know a number to call to get an update on my Hub 4 issues, where I cannot access the settings or use the VW Connect app.  Was promised a call back on Friday, heard nothing since
Client62's avatar
Client62
Alessandro Volta
9 months ago
Copy Link

Exactly how did you reboot the Hub 4 ?

BrassNeil's avatar
BrassNeil
Joining in
9 months ago
Copy Link

60 sec pinhole button reset

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    9 months ago
    Copy Link

    Thank you for confirming and I am so sorry this has not worked BrassNeil 

    I would be more than happy to pop you a private message so we can arrange an engineer to come and take a closer look. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

"}},"componentScriptGroups({\"componentId\":\"custom.widget.Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"component({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"Component","render({\"context\":{\"component\":{\"entities\":[],\"props\":{}},\"page\":{\"entities\":[\"board:Wireless\",\"message:5534162\"],\"name\":\"ForumReplyPage\",\"props\":{},\"url\":\"https://community.virginmedia.com/discussions/Wireless/awaiting-a-callback-re-hub-4-settings-issue/5534162/replies/5534264\"}}})":{"__typename":"ComponentRenderResult","html":"
\"Scroll
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Back_to_Top\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/EscalatedMessageBanner\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/users/UserLink\"]})":[{"__ref":"CachedAsset:text:en_US-components/users/UserLink-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserRank\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageTime\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSolvedBadge\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageSubject\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageBody\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageCustomFields\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageReplyButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000"}],"message({\"id\":\"message:5534162\"})":{"__ref":"ForumTopicMessage:message:5534162"},"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/ThreadedReplyList\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1740994663000"}],"cachedText({\"lastModified\":\"1740994663000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/nodes/NodeIcon\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000"}],"message({\"id\":\"message:5534256\"})":{"__ref":"ForumReplyMessage:message:5534256"},"message({\"id\":\"message:5534266\"})":{"__ref":"ForumReplyMessage:message:5534266"}},"CachedAsset:pages-1741744032014":{"__typename":"CachedAsset","id":"pages-1741744032014","value":[{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1741744032014,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US"]}},"deleted":false},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"Category:category:Broadband":{"__typename":"Category","id":"category:Broadband","entityType":"CATEGORY","displayId":"Broadband","nodeType":"category","depth":1,"title":"Broadband","shortTitle":"Broadband","parent":{"__ref":"Category:category:top"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","displayId":"top","nodeType":"category","depth":0,"title":"Top","entityType":"CATEGORY","shortTitle":"Top"},"Forum:board:Wireless":{"__typename":"Forum","id":"board:Wireless","entityType":"FORUM","displayId":"Wireless","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Networking and WiFi","description":"For queries with home networking and all things WiFi","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:Broadband"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:virgin"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Broadband"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Networking and WiFi","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:Broadband/community:virginboard:Wireless/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"Rank:rank:169":{"__typename":"Rank","id":"rank:169","position":34,"name":"Joining in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:908566":{"__typename":"User","id":"user:908566","uid":908566,"login":"BrassNeil","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS05MDg1NjYtMjUxOTA3aTdCMDU3MUVFRUUyMDM5MUI"},"rank":{"__ref":"Rank:rank:169"},"email":"","messagesCount":13,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-01T11:50:20.850+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:5534162":{"__typename":"ForumTopicMessage","uid":5534162,"subject":"Awaiting A Callback Re Hub 4 Settings Issue","id":"message:5534162","revisionNum":1,"repliesCount":22,"author":{"__ref":"User:user:908566"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5534162"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5534162"},"body@stripHtml({\"truncateLength\":200})":" Hi, does anyone know a number to call to get an update on my Hub 4 issues, where I cannot access the settings or use the VW Connect app.  Was promised a call back on Friday, heard nothing since ","body@stringLength":"205","rawBody":"

Hi, does anyone know a number to call to get an update on my Hub 4 issues, where I cannot access the settings or use the VW Connect app.  Was promised a call back on Friday, heard nothing since

","kudosSumWeight":0,"postTime":"2024-06-18T15:04:49.431+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5534162_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1332},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:5534162":{"__typename":"Conversation","id":"conversation:5534162","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5534162"},"lastPostingActivityTime":"2024-06-18T20:26:07.086+01:00","lastPostTime":"2024-06-18T20:26:07.086+01:00","unreadReplyCount":22,"isSubscribed":false},"ModerationData:moderation_data:5534162":{"__typename":"ModerationData","id":"moderation_data:5534162","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:5534162_1":{"__typename":"Revision","id":"revision:5534162_1","lastEditTime":"2024-06-18T15:04:49.431+01:00"},"ForumReplyMessage:message:5534264":{"__typename":"ForumReplyMessage","id":"message:5534264","conversation":{"__ref":"Conversation:conversation:5534162"},"author":{"__ref":"User:user:908566"},"revisionNum":1,"uid":5534264,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"subject":"Re: Awaiting A Callback Re Hub 4 Settings Issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5534264"},"parent":{"__ref":"ForumReplyMessage:message:5534256"},"body":"

60 sec pinhole button reset

","body@stringLength":"34","rawBody":"

60 sec pinhole button reset

","kudosSumWeight":0,"repliesCount":1,"postTime":"2024-06-18T19:08:17.304+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5534264_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":507},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOToxfGludCw1NTM0MjY2LDU1MzQyNjY","node":{"__ref":"ForumReplyMessage:message:5534266"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1741744031621":{"__typename":"CachedAsset","id":"theme:customTheme1-1741744031621","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"50%","collections":["default"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"Virgin_media_Logo_tiny_Red-1729689331251.png","imageLastModified":"1729689333115","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"Virgin_media_Logo_regular_shadow_White-1728990698532.png","imageLastModified":"1728990700445","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1200px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"#8A36F1","primaryBgHoverColor":"hsl(267, 87%, 49.2%)","primaryBgActiveColor":"hsl(267, 87%, 40.5%)","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","secondaryTextColor":"var(--lia-bs-body-color)","secondaryTextHoverColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), calc(var(--lia-bs-body-color-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-body-color-h), var(--lia-bs-body-color-s), var(--lia-bs-body-color-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","destructiveTextColor":"#8A36F1","destructiveTextHoverColor":"hsl(267, 87%, 55%)","destructiveTextActiveColor":"hsl(267, 87%, 52.1%)","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px #8A36F1, 0 0 0 4px rgba(138, 54, 241, 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"NONE","sideContent":"NONE","radiusSm":"3px","radius":"5px","radiusLg":"9px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","forumColor":"#E10A0A","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#E10A0A","blogColor":"#E10A0A","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#E10A0A","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#E10A0A","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#E10A0A","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#E10A0A","secondary":"#333333","bodyText":"#322332","bodyBg":"#F7F7F7","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#8A36F1","#FF6E00","#62F37B","#68E2F2","#FF6EFF","#005DF5"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"VM Circular Shout","fontStyle":"NORMAL","fontWeight":"700","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"var(--lia-bs-border-radius-sm)","borderRadius":"var(--lia-bs-border-radius)","borderRadiusLg":"var(--lia-bs-border-radius-lg)","formTextMarginTop":"4px","textAreaBorderRadius":"var(--lia-bs-border-radius)","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"30px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"30px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"VM Circular Chat","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[{"source":"SERVER","name":"VM Circular Shout","styles":[{"style":"NORMAL","weight":"700","__typename":"FontStyleData"}],"assetNames":["VMCircularShout-normal-700.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Yell","styles":[{"style":"NORMAL","weight":"900","__typename":"FontStyleData"}],"assetNames":["VMCircularYell-normal-900.woff2"],"__typename":"CustomFont"},{"source":"SERVER","name":"VM Circular Chat","styles":[{"style":"NORMAL","weight":"400","__typename":"FontStyleData"}],"assetNames":["VMCircularChat-normal-400.woff2"],"__typename":"CustomFont"}],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1740994663000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:virgin.prod:pages/forums/ForumMessagePage:board:Wireless-1741744030106":{"__typename":"CachedAsset","id":"quilt:virgin.prod:pages/forums/ForumMessagePage:board:Wireless-1741744030106","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-body-bg)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"messages.widget.relatedContentWidget","className":null,"props":null,"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1740994663000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1740994663000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.message-list.description":""},"localOverride":false},"CachedAsset:quiltWrapper:virgin.prod:Common:1741743984055":{"__typename":"CachedAsset","id":"quiltWrapper:virgin.prod:Common:1741743984055","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-bg)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":false,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"className":"QuiltComponent_lia-component-edit-mode__0nCcm","links":{"sideLinks":[],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"Common-super_users-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-holding-link","params":{"boardId":"Holding","categoryId":"experts"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"experts-link","params":{"boardId":"super_users","categoryId":"experts"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"quickstart-link","params":{"boardId":"Setup","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"networking-and-wifi-link","params":{"boardId":"Wireless","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"speed-link","params":{"boardId":"Speed","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"gaming-support-link","params":{"boardId":"gaming","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"email-link","params":{"boardId":"email","categoryId":"Broadband"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"home-phone-link","params":{"boardId":"Telephone","categoryId":"Telephone"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"other-mobile-link","params":{"boardId":"OtherMobile","categoryId":"Telephone"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"broadband-link","params":{"categoryId":"Broadband"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"tv-360-link","params":{"boardId":"Virgin_TV_360","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"v6-link","params":{"boardId":"Virgin_TV_V6","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tivo-link","params":{"boardId":"Tivo","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"stream-link","params":{"boardId":"stream","categoryId":"tv"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"tv-go-link","params":{"boardId":"TVA","categoryId":"tv"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"tv-link","params":{"categoryId":"tv"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"Common-manage-account-cable-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-virgin-media-app-link","params":{"boardId":"VirginMediaApp","categoryId":"Apps"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"managing-your-account-link","params":{"boardId":"ManageAccountCable","categoryId":"faq"},"routeName":"ForumBoardPage"},{"children":[{"linkType":"INTERNAL","id":"chatter-link","params":{"boardId":"chatter","categoryId":"Chatter"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"computers-link","params":{"boardId":"Computers","categoryId":"Chatter"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"discussion-and-off-topic-link","params":{"categoryId":"Chatter"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"internet_security-link","params":{"boardId":"Internet_Security","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"welcome-s-o-f-link","params":{"boardId":"WelcomeSOF","categoryId":"StaySafeOnline"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"stay-safe-online-link","params":{"categoryId":"StaySafeOnline"},"routeName":"CategoryPage"},{"children":[],"linkType":"INTERNAL","id":"Common-volt-link","params":{"categoryId":"Volt"},"routeName":"CategoryPage"},{"children":[],"linkType":"EXTERNAL","id":"external-link","url":"https://www.virginmedia.com/","target":"BLANK"},{"children":[],"linkType":"EXTERNAL","id":"external-link-1","url":"https://www.virginmedia.com/help","target":"BLANK"},{"children":[{"linkType":"INTERNAL","id":"Common-management-link","params":{"boardId":"Management","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-modref-link","params":{"boardId":"modref","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-deleted-link","params":{"boardId":"Deleted","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-link","params":{"boardId":"Abuse","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-abuse-p-ms-link","params":{"boardId":"AbusePMs","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-filter-link","params":{"boardId":"Filter","categoryId":"Moderation"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-sandbox-link","params":{"boardId":"Sandbox","categoryId":"Moderation"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"Common-moderation-link","params":{"categoryId":"Moderation"},"routeName":"CategoryPage"}]},"style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"500","controllerHighlightColor":"#8A36F1","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"16px","linkBoxShadowHover":"none","backgroundOpacity":1,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"48px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"10px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-bg)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-primary)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-body-bg)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"2px solid var(--lia-bs-body-bg)","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"10px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-bg)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-bg)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"var(--lia-bs-body-bg)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"transparent","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-body-color)","items":[{"id":"custom.widget.Footer","props":{"useTitle":false,"customComponentId":"Footer","useBackground":false},"__typename":"QuiltComponent"},{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"},{"id":"custom.widget.Back_to_Top","props":{"useTitle":false,"customComponentId":"Back_to_Top","useBackground":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1740994663000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"CachedAsset:component:custom.widget.Footer-en-1741744044224":{"__typename":"CachedAsset","id":"component:custom.widget.Footer-en-1741744044224","value":{"component":{"id":"custom.widget.Footer","template":{"id":"Footer","markupLanguage":"HANDLEBARS","style":"$theme-color-primary: #e10a0a;\n$theme-color-secondary: #322332;\n$theme-color-background: #fff;\n$theme-type-font-titles: 'vm-circular', sans-serif;\n$theme-type-size-xsmall: 14px;\n$theme-type-size-xxsmall: 12px;\n$theme-type-size-xlarge: 20px;\n\n$theme-space-small: 10px;\n$theme-space-xsmall: 5px;\n$theme-space-base: 20px;\n\n$theme-color-border-dark: #dbdbdb;\n\n.custom-community-footer {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 20px;\n }\n @media screen and (max-width: 767px) {\n padding: 0 15px;\n\n footer {\n padding: 0 0 $theme-space-base;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xsmall;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: $theme-color-background;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 12px;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 12px;\n color: $theme-color-background;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .navigation {\n h2 {\n font-size: 24px;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 $theme-space-base;\n\n @media screen and (max-width: 767px) {\n padding: 12.5px 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.active {\n padding-top: $theme-space-small;\n }\n }\n\n > li {\n padding: 0 0 $theme-space-base;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 8px;\n height: 9px;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: $theme-color-background;\n margin-right: $theme-space-xsmall;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid $theme-color-border-dark;\n padding: 0 $theme-space-base;\n\n button {\n .accordion-icon:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 20px;\n height: 24px;\n position: relative;\n top: -5px;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .accordion-icon:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid $theme-color-primary;\n padding: 0 $theme-space-base $theme-space-small;\n\n .accordion-icon {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .legal {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: $theme-space-base $theme-space-base 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(1px, 1px, 1px, 1px);\n width: 1px;\n height: 1px;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 240px);\n\n > li {\n display: inline-block;\n margin-right: 25px;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: $theme-space-base;\n width: 240px;\n\n small {\n color: $theme-color-background;\n display: inline-block;\n font-family: $theme-type-font-titles;\n font-size: $theme-type-size-xxsmall;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 30px;\n padding-right: 30px;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: $theme-space-base 0;\n\n > li {\n flex-basis: 33.33%;\n padding: $theme-space-small 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid $theme-color-border-dark;\n padding: $theme-space-base 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","texts":{"custom-community-footer.title-01":"Packages","custom-community-footer.text-01":"Broadband deals","custom-community-footer.url-01":"https://www.virginmedia.com/broadband","custom-community-footer.text-02":"Broadband, TV and phone deals","custom-community-footer.url-02":"https://www.virginmedia.com/broadband/packages","custom-community-footer.text-03":"Broadband and phone deals","custom-community-footer.url-03":"https://www.virginmedia.com/broadband/broadband-and-phone","custom-community-footer.text-04":"Broadband, TV, phone and SIM deals","custom-community-footer.url-04":"https://www.virginmedia.com/broadband/broadband-and-sim","custom-community-footer.title-02":"Broadband","custom-community-footer.text-05":"Broadband only","custom-community-footer.url-05":"https://www.virginmedia.com/broadband/broadband-only","custom-community-footer.text-06":"Fibre broadband","custom-community-footer.url-06":"https://www.virginmedia.com/broadband/fibre","custom-community-footer.text-07":"Switch broadband","custom-community-footer.url-07":"https://www.virginmedia.com/broadband/switch","custom-community-footer.text-08":"Gigabit broadband","custom-community-footer.url-08":"https://www.virginmedia.com/broadband/gigabit","custom-community-footer.title-03":"Mobile","custom-community-footer.text-09":"Mobile deals","custom-community-footer.url-09":"https://www.virginmedia.com/mobile/deals","custom-community-footer.text-10":"Pay monthly","custom-community-footer.url-10":"https://www.virginmedia.com/mobile/pay-monthly","custom-community-footer.text-11":"SIM only","custom-community-footer.url-11":"https://www.virginmedia.com/mobile/sim-only/pay-monthly-sim?","custom-community-footer.text-12":"Phone upgrade","custom-community-footer.url-12":"https://www.virginmedia.com/shop/mobile/upgrade","custom-community-footer.title-04":"Popular Links","custom-community-footer.text-13":"Business broadband","custom-community-footer.url-13":"https://www.virginmediabusiness.co.uk/small-business/?CMP=ext_b2c_bb_ft","custom-community-footer.text-14":"Broadband and TV","custom-community-footer.url-14":"https://www.virginmedia.com/broadband/broadband-and-tv","custom-community-footer.text-15":"Broadband speed test","custom-community-footer.url-15":"https://www.virginmedia.com/broadband/speed-test","custom-community-footer.text-16":"Landline Deals","custom-community-footer.url-16":"https://www.virginmedia.com/landline","custom-community-footer.title-05":"Legal links","custom-community-footer.text-17":"About us","custom-community-footer.url-17":"https://www.virginmedia.com/corporate","custom-community-footer.text-18":"Careers","custom-community-footer.url-18":"https://careers.virginmedia.com/","custom-community-footer.text-19":"Advertise with us","custom-community-footer.url-19":"https://www.virginmedia.com/content/virginmedia/dotcom/en/home/advertise.html","custom-community-footer.text-20":"Partner with us","custom-community-footer.url-20":"https://www.virginmedia.com/partner-with-us","custom-community-footer.text-21":"Accessibility","custom-community-footer.url-21":"https://www.virginmedia.com/help/accessibility","custom-community-footer.text-22":"Legal","custom-community-footer.url-22":"https://www.virginmedia.com/legal","custom-community-footer.text-23":"Modern slavery statement","custom-community-footer.url-23":"https://www.virginmedia.com/corporate/sustainability/meaningful-connections-plan/resources","custom-community-footer.text-24":"Sitemap","custom-community-footer.url-24":"https://www.virginmedia.com/sitemap","custom-community-footer.text-25":"Contact us","custom-community-footer.url-25":"https://www.virginmedia.com/help/contact-us","custom-community-footer.text-26":"Our Cookies","custom-community-footer.url-26":"https://www.virginmedia.com/our-cookies","custom-community-footer.text-27":"Virgin Media and O2","custom-community-footer.url-27":"https://www.virginmedia.com/virgin-media-o2","custom-community-footer.copyright.text":"© {0} Virgin Media All Rights Reserved","custom-community-footer.text-28":"Virgin Media logo","custom-community-footer.url-28":"https://www.virginmedia.com"},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Footer_custom-community-footer_cfx7n_15 {\n background: #322332;\n\n footer {\n max-width: var(--lia-container-max-width);\n padding-right: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n padding-left: calc(var(--lia-bs-grid-gutter-width) * 0.5);\n margin-right: auto;\n margin-left: auto;\n padding: 1.25rem;\n }\n @media screen and (max-width: 767px) {\n padding: 0 0.9375rem;\n\n footer {\n padding: 0 0 1.25rem;\n }\n }\n button {\n background: transparent;\n border: 0;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.875rem;\n font-weight: normal;\n padding: 0;\n text-align: left;\n width: 100%;\n\n &:active,\n &:focus,\n &:hover {\n background: transparent;\n border: 0;\n color: #fff;\n }\n }\n\n ul {\n margin-top: 0;\n margin-bottom: 0.75rem;\n padding-left: 0;\n\n > li {\n list-style-type: none;\n list-style-position: outside;\n a {\n display: block;\n font-size: 0.75rem;\n color: #fff;\n font-family: 'vm-circular', sans-serif;\n font-size: 12px;\n font-weight: normal;\n line-height: normal;\n }\n }\n }\n\n .custom_widget_Footer_navigation_cfx7n_73 {\n h2 {\n font-size: 1.5rem;\n line-height: 1.2;\n font-weight: bold;\n margin: 0;\n padding: 0 0 1.25rem;\n\n @media screen and (max-width: 767px) {\n padding: 0.78125rem 0;\n }\n }\n\n ul {\n @media screen and (max-width: 767px) {\n &.custom_widget_Footer_active_cfx7n_88 {\n padding-top: 0.625rem;\n }\n }\n\n > li {\n padding: 0 0 1.25rem;\n\n a {\n &::before {\n content: '';\n display: inline-block;\n width: 0.5rem;\n height: 0.5625rem;\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n color: #fff;\n margin-right: 0.3125rem;\n vertical-align: middle;\n }\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n\n @media screen and (max-width: 767px) {\n section {\n border-bottom: 1px solid #dbdbdb;\n padding: 0 1.25rem;\n\n button {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n content: '';\n background: url('data:image/svg+xml;utf8,')\n no-repeat;\n width: 1.25rem;\n height: 1.5rem;\n position: relative;\n top: -0.3125rem;\n float: right;\n transition: transform 0.35s ease;\n }\n\n &[aria-expanded='true'] {\n .custom_widget_Footer_accordion-icon_cfx7n_119:before {\n transform: rotate(180deg);\n }\n }\n }\n\n ul {\n display: none;\n }\n }\n }\n\n @media screen and (min-width: 767px) {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n border-bottom: 1px solid #e10a0a;\n padding: 0 1.25rem 0.625rem;\n\n .custom_widget_Footer_accordion-icon_cfx7n_119 {\n display: none;\n }\n\n ul {\n display: initial !important;\n overflow: unset !important;\n }\n\n h2 {\n position: relative;\n\n &:before {\n background: transparent;\n content: '';\n height: 100%;\n position: absolute;\n width: 100%;\n z-index: 4;\n }\n }\n }\n }\n\n .custom_widget_Footer_legal_cfx7n_204 {\n section {\n display: flex;\n flex-flow: row wrap;\n justify-content: space-between;\n padding: 1.25rem 1.25rem 0;\n\n h2 {\n position: absolute !important;\n overflow: hidden;\n clip: rect(0.0625rem, 0.0625rem, 0.0625rem, 0.0625rem);\n width: 0.0625rem;\n height: 0.0625rem;\n }\n\n ul {\n margin-bottom: 0;\n padding-left: 0;\n width: calc(100% - 15rem);\n\n > li {\n display: inline-block;\n margin-right: 1.5625rem;\n &:last-child {\n margin-right: 0;\n }\n }\n }\n\n div {\n padding-left: 1.25rem;\n width: 15rem;\n\n small {\n color: #fff;\n display: inline-block;\n font-family: 'vm-circular', sans-serif;\n font-size: 0.75rem;\n font-weight: normal;\n line-height: normal;\n\n span {\n display: block;\n padding-right: 0;\n text-align: right;\n }\n }\n\n a {\n display: inline-block;\n height: 1.875rem;\n padding-right: 1.875rem;\n }\n }\n\n @media screen and (max-width: 767px) {\n padding: 0;\n\n ul,\n div {\n display: flex;\n align-items: center;\n\n width: 100%;\n }\n\n ul {\n flex-flow: row wrap;\n justify-content: flex-start;\n padding: 1.25rem 0;\n\n > li {\n flex-basis: 33.33%;\n padding: 0.625rem 0;\n margin-right: 0 !important;\n max-width: 33%;\n\n @media screen and (max-width: 480px) {\n flex-basis: 50%;\n max-width: 50%;\n }\n\n a {\n display: block;\n }\n }\n }\n\n div {\n flex-flow: row-reverse nowrap;\n justify-content: flex-end;\n border-top: 1px solid #dbdbdb;\n padding: 1.25rem 0 0;\n\n small span {\n display: inline-block;\n width: auto;\n }\n }\n }\n }\n }\n}\n","tokens":{"custom-community-footer":"custom_widget_Footer_custom-community-footer_cfx7n_15","navigation":"custom_widget_Footer_navigation_cfx7n_73","active":"custom_widget_Footer_active_cfx7n_88","accordion-icon":"custom_widget_Footer_accordion-icon_cfx7n_119","legal":"custom_widget_Footer_legal_cfx7n_204"}},"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Back_to_Top-en-1741744044224":{"__typename":"CachedAsset","id":"component:custom.widget.Back_to_Top-en-1741744044224","value":{"component":{"id":"custom.widget.Back_to_Top","template":{"id":"Back_to_Top","markupLanguage":"HANDLEBARS","style":".custom-back-to-top {\n padding: 5px;\n position: fixed;\n bottom: 10px;\n right: 10px;\n z-index: 1;\n}\n\n.custom-back-to-top .custom-back-to-top-link {\n opacity: 0;\n background: #fff;\n padding: 8px;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 12px;\n height: 30px;\n margin-left: 10px;\n text-align: center;\n width: 30px;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom-back-to-top .custom-back-to-top-link img {\n max-width: 100%;\n height: auto;\n}\n","texts":null,"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Back_to_Top","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 {\n padding: 0.3125rem;\n position: fixed;\n bottom: 0.625rem;\n right: 0.625rem;\n z-index: 1;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 {\n opacity: 0;\n background: #fff;\n padding: 0.5rem;\n border-radius: 100%;\n border: 1px solid #d2d2d2;\n display: flex;\n align-items: center;\n justify-content: center;\n font-size: 0.75rem;\n height: 1.875rem;\n margin-left: 0.625rem;\n text-align: center;\n width: 1.875rem;\n transition:\n background-color 0.3s,\n opacity 0.5s,\n visibility 0.5s;\n}\n\n.custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1 .custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9 img {\n max-width: 100%;\n height: auto;\n}\n","tokens":{"custom-back-to-top":"custom_widget_Back_to_Top_custom-back-to-top_6xcaw_1","custom-back-to-top-link":"custom_widget_Back_to_Top_custom-back-to-top-link_6xcaw_9"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1740994663000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1740994663000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1740994663000","value":{"title":"Related Content","emptyDescription":"No content to show"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1740994663000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Forum:board:email":{"__typename":"Forum","id":"board:email","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"email","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"Email","shortTitle":"Email","parent":{"__ref":"Category:category:Broadband"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"For all Virgin Media Mail questions.","eventPath":"category:Broadband/community:virginboard:email/"},"Forum:board:Internet_Security":{"__typename":"Forum","id":"board:Internet_Security","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:tv":{"__typename":"Category","id":"category:tv","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Telephone":{"__typename":"Forum","id":"board:Telephone","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Computers":{"__typename":"Forum","id":"board:Computers","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Tivo":{"__typename":"Forum","id":"board:Tivo","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:chatter":{"__typename":"Forum","id":"board:chatter","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:TVA":{"__typename":"Forum","id":"board:TVA","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:OtherMobile":{"__typename":"Forum","id":"board:OtherMobile","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:gaming":{"__typename":"Forum","id":"board:gaming","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:WelcomeSOF":{"__typename":"Forum","id":"board:WelcomeSOF","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Speed":{"__typename":"Forum","id":"board:Speed","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Setup":{"__typename":"Forum","id":"board:Setup","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"FORUM","displayId":"Setup","nodeType":"board","depth":2,"conversationStyle":"FORUM","title":"QuickStart, set up and connections","shortTitle":"QuickStart, set up and connections","parent":{"__ref":"Category:category:Broadband"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":null,"description":"Installing and configuring your kit","eventPath":"category:Broadband/community:virginboard:Setup/"},"Forum:board:ManageAccountCable":{"__typename":"Forum","id":"board:ManageAccountCable","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:StaySafeOnline":{"__typename":"Category","id":"category:StaySafeOnline","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Chatter":{"__typename":"Category","id":"category:Chatter","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_V6":{"__typename":"Forum","id":"board:Virgin_TV_V6","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:VirginMediaApp":{"__typename":"Forum","id":"board:VirginMediaApp","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Virgin_TV_360":{"__typename":"Forum","id":"board:Virgin_TV_360","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:stream":{"__typename":"Forum","id":"board:stream","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Volt":{"__typename":"Category","id":"category:Volt","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Rank:rank:117":{"__typename":"Rank","id":"rank:117","position":29,"name":"Superfast","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:85059":{"__typename":"User","id":"user:85059","uid":85059,"login":"PhilipF","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-04-26T11:52:02.297+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:117"},"messagesCount":398,"kudosGivenCount":4,"kudosReceivedCount":5,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":5,"entityType":"USER","eventPath":"community:virgin/user:85059"},"ForumTopicMessage:message:5508455":{"__typename":"ForumTopicMessage","uid":5508455,"subject":"Callback","id":"message:5508455","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:85059"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5508455"},"moderationData":{"__ref":"ModerationData:moderation_data:5508455"},"postTime":"2024-04-10T16:26:58.440+01:00","lastPublishTime":"2024-04-10T16:26:58.440+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":928},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:Wireless/message:5508455"},"Conversation:conversation:5508455":{"__typename":"Conversation","id":"conversation:5508455","solved":false,"topic":{"__ref":"ForumTopicMessage:message:5508455"},"lastPostingActivityTime":"2024-05-03T11:09:57.595+01:00","lastPostTime":"2024-05-03T11:09:57.595+01:00"},"ModerationData:moderation_data:5508455":{"__typename":"ModerationData","id":"moderation_data:5508455","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5508455":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5508455","relatedMessage":{"__ref":"ForumTopicMessage:message:5508455"}},"User:user:935861":{"__typename":"User","id":"user:935861","uid":935861,"login":"geebee51","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-08-15T17:08:35.180+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":2,"kudosGivenCount":1,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:935861"},"ForumTopicMessage:message:5563324":{"__typename":"ForumTopicMessage","uid":5563324,"subject":"My TV set","id":"message:5563324","revisionNum":3,"repliesCount":4,"author":{"__ref":"User:user:935861"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Setup"},"conversation":{"__ref":"Conversation:conversation:5563324"},"moderationData":{"__ref":"ModerationData:moderation_data:5563324"},"postTime":"2024-09-07T15:14:51.797+01:00","lastPublishTime":"2024-09-07T16:13:57.123+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":934},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:Setup/message:5563324"},"Conversation:conversation:5563324":{"__typename":"Conversation","id":"conversation:5563324","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5563324"},"lastPostingActivityTime":"2024-09-07T16:42:38.415+01:00","lastPostTime":"2024-09-07T16:42:38.415+01:00"},"ModerationData:moderation_data:5563324":{"__typename":"ModerationData","id":"moderation_data:5563324","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5563324":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5563324","relatedMessage":{"__ref":"ForumTopicMessage:message:5563324"}},"Rank:rank:123":{"__typename":"Rank","id":"rank:123","position":31,"name":"Dialled in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:9558":{"__typename":"User","id":"user:9558","uid":9558,"login":"jbraner","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2010-01-29T15:42:35.511Z","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:123"},"messagesCount":140,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:virgin/user:9558"},"ForumTopicMessage:message:5486511":{"__typename":"ForumTopicMessage","uid":5486511,"subject":"setting up wifi pods","id":"message:5486511","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:9558"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5486511"},"moderationData":{"__ref":"ModerationData:moderation_data:5486511"},"postTime":"2024-02-20T16:55:15.580Z","lastPublishTime":"2024-02-20T16:55:15.580Z","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":4720},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:Wireless/message:5486511"},"Conversation:conversation:5486511":{"__typename":"Conversation","id":"conversation:5486511","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5486511"},"lastPostingActivityTime":"2024-02-29T20:10:21.662Z","lastPostTime":"2024-02-29T20:10:21.662Z"},"ModerationData:moderation_data:5486511":{"__typename":"ModerationData","id":"moderation_data:5486511","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5486511":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5486511","relatedMessage":{"__ref":"ForumTopicMessage:message:5486511"}},"User:user:911465":{"__typename":"User","id":"user:911465","uid":911465,"login":"barry26","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-09-03T14:18:27.472+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":5,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:911465"},"ForumTopicMessage:message:5398206":{"__typename":"ForumTopicMessage","uid":5398206,"subject":"Virginmedia.com IMAP server setting for outlook","id":"message:5398206","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:911465"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:email"},"conversation":{"__ref":"Conversation:conversation:5398206"},"moderationData":{"__ref":"ModerationData:moderation_data:5398206"},"postTime":"2023-09-03T16:06:40.195+01:00","lastPublishTime":"2023-09-03T16:06:40.195+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":32775},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:email/message:5398206"},"Conversation:conversation:5398206":{"__typename":"Conversation","id":"conversation:5398206","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5398206"},"lastPostingActivityTime":"2025-01-10T18:31:17.373Z","lastPostTime":"2025-01-10T18:31:17.373Z"},"ModerationData:moderation_data:5398206":{"__typename":"ModerationData","id":"moderation_data:5398206","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5398206":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5398206","relatedMessage":{"__ref":"ForumTopicMessage:message:5398206"}},"User:user:933945":{"__typename":"User","id":"user:933945","uid":933945,"login":"Danielle05","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-07-12T13:04:32.161+01:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:169"},"messagesCount":1,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:virgin/user:933945"},"ForumTopicMessage:message:5543091":{"__typename":"ForumTopicMessage","uid":5543091,"subject":"QuickStart set up","id":"message:5543091","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:933945"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Setup"},"conversation":{"__ref":"Conversation:conversation:5543091"},"moderationData":{"__ref":"ModerationData:moderation_data:5543091"},"postTime":"2024-07-12T13:09:13.132+01:00","lastPublishTime":"2024-07-12T13:09:13.132+01:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":799},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:Setup/message:5543091"},"Conversation:conversation:5543091":{"__typename":"Conversation","id":"conversation:5543091","solved":true,"topic":{"__ref":"ForumTopicMessage:message:5543091"},"lastPostingActivityTime":"2024-07-15T12:54:06.480+01:00","lastPostTime":"2024-07-15T12:54:06.480+01:00"},"ModerationData:moderation_data:5543091":{"__typename":"ModerationData","id":"moderation_data:5543091","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:5543091":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:5543091","relatedMessage":{"__ref":"ForumTopicMessage:message:5543091"}},"CachedAsset:text:en_US-components/community/Navbar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1740994663000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","tv-360-link":"Virgin TV 360","home-phone-link":"Home Phone","Common-holding-link":"Holding","quickstart-link":"QuickStart, set up and connections","migrated-link-1":"Test Category 2","migrated-link-2":"Test Group","my-account-link":"Managing Your Account","broadband-link-1":"Broadband & Phone","migrated-link-0":"Test Category","migrated-link-3":"Test Forum Board","computers-link":"Tech Chatter","experts-link":"VIP Lounge","Common-filter-link":"Filter Notices","welcome-s-o-f-link":"Switched On Families","v6-link":"Virgin TV V6","gaming-support-link-1":"Gaming Support","stream-link":"Stream","moderation-link":"Moderation and Management","my-virginmedia-app-link":"My VirginMedia App","Common-manage-account-cable-link":"Managing Your Account","email-link":"Email","gaming-support-link":"Gaming Support","Common-super_users-link":"Chat","Common-abuse-p-ms-link":"PM Abuse Reports","networking-and-wifi-link":"Networking and WiFi","Common-abuse-link":"Abuse Reports","tivo-link":"Virgin Media: TiVo® service","speed-link":"Speed","tv-go-link":"TV on the go","other-mobile-link":"Virgin Mobile","stay-safe-online-link":"Stay safe online","Common-modref-link":"Moderator Reference","external-link-1":"Help","Common-volt-link":"Volt","managing-your-account-link":"Managing Your Account","broadband-link":"Broadband & Phone","super_users-link":"Chat","Common-sandbox-link":"Sandbox","internet_security-link":"Security matters","Common-deleted-link":"Deleted Messages","discussion-and-off-topic-link":"Off Topic","chatter-link":"Community Natter","Common-virgin-media-app-link":"My Virgin Media App","Common-management-link":"Moderator Discussion","phone-link":"Phone","external-link":"Shop","Common-moderation-link":"Moderation and Management","tv-link":"TV"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1740994663000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1740994663000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1740994663000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1740994663000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1740994663000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1740994663000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1740994663000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solved","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageDeepLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageDeepLink-1740994663000","value":{"viewFullDiscussion@board:FORUM":"View Full Discussion ({repliesCount} Replies)","viewFullDiscussion@board:BLOG":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:TKB":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:IDEA":"View Full Discussion ({repliesCount} Comments)","viewFullDiscussion@board:OCCASION":"View Full Discussion ({repliesCount} Comments)","showParents@board:FORUM":"Show Parent Replies","showParents@board:BLOG":"Show Parent Comments","showParents@board:TKB":"Show Parent Comments","showParents@board:IDEA":"Show Parent Comments","showParents@board:OCCASION":"Show Parent Comments"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1740994663000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1740994663000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1740994663000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1740994663000","value":{"alt":"Powered By Khoros"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1740994663000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1740994663000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1740994663000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1740994663000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1740994663000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1740994663000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1740994663000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1740994663000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1740994663000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1740994663000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1740994663000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false},"ModerationData:moderation_data:5534264":{"__typename":"ModerationData","id":"moderation_data:5534264","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:5534256":{"__typename":"ModerationData","id":"moderation_data:5534256","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:775108":{"__typename":"User","id":"user:775108","login":"Client62","uid":775108,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS03NzUxMDgteEVHbzBu?image-coordinates=0%2C0%2C260%2C260"},"rank":{"__ref":"Rank:rank:188"},"email":"","messagesCount":9089,"biography":null,"topicsCount":38,"kudosReceivedCount":1060,"kudosGivenCount":321,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-10-01T14:14:39.088+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":545},"Rank:rank:188":{"__typename":"Rank","id":"rank:188","position":16,"name":"Alessandro Volta","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:5534256":{"__typename":"ForumReplyMessage","id":"message:5534256","revisionNum":1,"uid":5534256,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"conversation":{"__ref":"Conversation:conversation:5534162"},"subject":"Re: Awaiting A Callback Re Hub 4 Settings Issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5534256"},"body":"

Exactly how did you reboot the Hub 4 ?

","body@stringLength":"45","rawBody":"

Exactly how did you reboot the Hub 4 ?

","author":{"__ref":"User:user:775108"},"isEscalated":null,"postTime":"2024-06-18T18:59:32.164+01:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5534256_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":518},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:5534264_1":{"__typename":"Revision","id":"revision:5534264_1","lastEditTime":"2024-06-18T19:08:17.304+01:00"},"QueryVariables:ReplyList:message:5534264:1":{"__typename":"QueryVariables","id":"ReplyList:message:5534264:1","value":{"id":"message:5534264","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1740994663000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1740994663000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1740994663000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1740994663000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1740994663000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1740994663000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false},"Revision:revision:5534256_1":{"__typename":"Revision","id":"revision:5534256_1","lastEditTime":"2024-06-18T18:59:32.164+01:00"},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":5,"name":"Forum Team","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:803478":{"__typename":"User","id":"user:803478","uid":803478,"login":"Ashleigh_C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-02-15T21:16:46.875Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04MDM0NzgtMjU4NjUyaTE2Mzg3RjM0NzNGRERGM0Q"},"rank":{"__ref":"Rank:rank:74"},"entityType":"USER","eventPath":"community:virgin/user:803478"},"ModerationData:moderation_data:5534266":{"__typename":"ModerationData","id":"moderation_data:5534266","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5534266":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:803478"},"id":"message:5534266","revisionNum":1,"uid":5534266,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Wireless"},"parent":{"__ref":"ForumReplyMessage:message:5534264"},"conversation":{"__ref":"Conversation:conversation:5534162"},"subject":"Re: Awaiting A Callback Re Hub 4 Settings Issue","moderationData":{"__ref":"ModerationData:moderation_data:5534266"},"body":"

Thank you for confirming and I am so sorry this has not worked BrassNeil 

\n

I would be more than happy to pop you a private message so we can arrange an engineer to come and take a closer look. 

\n

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
\n  

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-06-18T19:18:50.970+01:00","lastPublishTime":"2024-06-18T19:18:50.970+01:00","metrics":{"__typename":"MessageMetrics","views":494},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:Wireless/message:5534162/message:5534266","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"662","rawBody":"

Thank you for confirming and I am so sorry this has not worked  

\n

I would be more than happy to pop you a private message so we can arrange an engineer to come and take a closer look. 

\n

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
\n  

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5534266_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:5534266_1":{"__typename":"Revision","id":"revision:5534266_1","lastEditTime":"2024-06-18T19:18:50.970+01:00"}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"Wireless","messageSubject":"awaiting-a-callback-re-hub-4-settings-issue","messageId":"5534162","replyId":"5534264"},"buildId":"k2ra3WbQxEm0ebgjo41Oz","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"virgin","openTelemetryServiceVersion":"25.2.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx"],"appGip":true,"scriptLoader":[]}