Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what.
All supports posts on here clearly say a new hub needed.
What model of VM Hub do you have ?
What is the Wi-Fi issue ?
Don't hold your breath, you likely won't get a call back and if you do it'll be a waste of your time.
Forum TeamHi PhilipF 👋
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you've been experiencing issues with your WiFi.
I've checked our systems and can not see anything relating to the callback but I am more than happy to help you.
Are things okay over a wired connection?
If it's just the WiFi, please take a look 👉 here for help and support.
Hi, the agent I spoke to said she couldn't fix the issue and said she needed to arrange a call back to get a new hub.
The hub loses the WiFi daily this takes out the pods which one is connected
Forum TeamThanks for coming back to the thread PhilipF
Can you please confirm if you experience connection issues over wired connections also?
In addition to this, in terms of via Wi-Fi, do you experience drops in connections when in the same room as the hub, or is it when you're in areas of the property that are supported by Wi-Fi pods?
Thanks
David_Bn
Forum TeamIs this impacted wired connections too PhilipF
Have you ran a scan via our Connect App to optimize your WiFi?
I've had a look at our systems and haven't been able to identify any issues this end.
The connect app has stopped working as http://192.168.0.1 as well, again when this happens the ethernet and wifi go off.
Forum TeamHi PhilipF, thank you for your response.
I've taken a look on our side, but I cannot see any issues that would explain what you're experiencing.
Have you tried uninstalling and reinstalling the Connect app? Also, have you tried using it on more than one device?
Please pop back to us at your earliest convenience.
Regards,
Daniel
