No Show, no callback, lied to by the customer service

Thank you for your response. The fact that I was told by Laura on the sales team in Coventry that I had to be there between 8-1. To then not get a text until 12:50 to say the engineer was running late and wound be there about 14:30. To then not turn up. To then get a call from someone in Manchester saying our visit was being cancelled but could be done on the Thursday.  The person on the phone said that there had been an accident so that’s why it had been cancelled, yet the engineer who I spoke to said he hadn’t had an accident and could have easily completed the visit on the 27th albeit later than booked in. We had been at the property for over 7 1/2 hours waiting for something that we didn’t need to be there for. 
We requsted a call back from a supervisor or manager from the person in Manchester before 6pm that evening to explain what actually had happened as someone wasn’t telling us the truth as your engineer and call centre colleague were telling completely different stories. 
man’s to make matters worse we never ever received a callback nor has Laura returned my calls after I have left her over 10 voicemails.  The level of customer service I have received in the first week of agreeing to have Virgin has been nothing short of disgusting and unacceptable.