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swb4's avatar
swb4
Joining in
2 years ago

Avonline - don't show up

I have been a customer for 2 months, however, Avonline incorrectly installed my cable, so I haven't had internet, after 2 months of waiting for them to come back and install the cable to the are the engineer had originally marked I am still waiting. 

Is it worth me paying a private company to finish the install? After two months I still can't use the service, I also have cabling pins across the entirety of my property which is shouldn't have been. The whole thing is a shambles. I was originally with Hyperoptic and for c. 10 years. They installed my previous service and I never spoke with them again, Virgin however haven't been able to resolve my issue and I keep being told Avonline will attend like yesterday however after wating all day for them, no one shows. 5th time this has happened. What can I do?

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi swb4 

    Welcome to the community forums 

    Sorry to hear you're having issues with getting your installation completed/corrected. We can certainly take a look at our side to see what has happened for you and raise this further if needed. 

     

    Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello swb4.

    Just a quick message to see how yesterdays visit went?

    Hopefully everything was carried out as requested.

    Gareth_L