I saw a news article today about older broadband hubs being replaced. Mine is a Hub 3 and when I went onto the page mentioned in the article to check if mine is included it says that my hub needs replacing.
Is the replacement of a hub a self-install or does an engineer have to do it?
If the hub 3s are being retired, which generation are they being replaced with?
I believe that my parents also have a Hub 3 so the same will apply to them as well.
Can't say I've heard this one? Can you post a link to said article? The Hub 3's are old so possibly on the way out? That would leave the Hub 4, 5 and 5X . The Hub 4 and 5 are for HFC and RFoG and the Hub 5X is for the Nexfibre XGS-PON areas only. Note the Hub 4 is the only one with a fan, the others are fanless.
A straight swap can be done by the end user. It's fairly straight forward.
I'd like to read this news article, please share a link.
This is the news article: https://www.mirror.co.uk/tech/virgin-media-broadband-router-update-35038937
Nowhere in that article does it mention the Hub3. It is referring to old Superhub 1 or 2's.
I assume this is related to DOCSIS 3.1 'freeing' up congested areas, that the HUB 3 is not capable of.
Hubs 1 and 2 are only being replaced with Hub 4
Would rather have a Hub3 than Hub4.
When an engineer visited, he took one look at my HUB 4 and stated I am replacing that. He had a Hub 5 in his toolbox.
So now have Hub 5 with WiFi 6.
What you get will depend on the speed you have.
Forum TeamHey big-luap, thank you for reaching out are you having some connection issues?
Please share a screenshot of the page saying that your hub 3 needs replacing.
That's the screen where it shows the hub needs replacing.
The next time I'm around my parents house, I'll check to see if their hub also needs replacing.
That's the screen that says that my hub needs replacing.
I'll check to see if my parent's hub also needs replacing next time I visit them.
Forum TeamHi SpacePhoenix
Welcome back to the Community Forums.
Thank you for reaching out regarding your Hub replacement message.
What happens when you click the 'Order a WiFi Hub'? Does this advise anything further on the Hub replacement?
If you would like to go ahead with the update, you can follow the steps online on your screenshot. However, if you're happy with your services as they are right now, then you don't need to upgrade the Hub if you don't need to.
I the mean time my super hub is going to go in the guinness world record for longest Operational hub :D
We have a Hub 3 and this is how the Service Status displays :
