Forum Discussion

dwonk65's avatar
dwonk65
Tuning in
3 months ago

App cannot scan so having challenging time getting Pod

New to virgin broadband, fibre 1 gig and sky Q and 2 Q min Virgin App not able to scan WiFi strength so I used the chat system to get a Pod to boost a weak signal at back of house. It was an hour of...
dwonk65's avatar
dwonk65
Tuning in
3 months ago

I think you are supposed to use the app to prove you need the pod via testing. I was contacted by support to say Yodel will be contacting me with a tracking number for a pod, I have had no email about the pod from Virgin or Yodel. 

dwonk65's avatar
dwonk65
Tuning in
2 months ago

Hi Gareth_L

I have a Pod on order as of yesterday and can see an email and info in my Virgin account.  I changed the account to WiFi Max at no extra cost and that allowed me to request a Pod.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi dwonk65, 

    Thanks for coming back to us in the community. We're happy to hear you've been able to get the pod ordered. 

    Just incase you're not aware, there are a few requirements for the Pods to work with our Hubs. You can view these below: 

    • ⏹ The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode' 
    • ⏹ Channel Optimisation must be left on 
    • ⏹ The SSIDs must be the same and broadcast enabled 
    • ⏹ The SSID must be password protected 
    • ⏹ The Passphrases of the SSIDs must match

    As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.

    Let us know if you have any further issues and we can help further. 

    Thanks,