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Deeplay's avatar
Deeplay
Up to speed
22 days ago

All devices keep losing connection after 5 to 10 minutes

Hi, moved home took my hub 4 with me as instructed by virgin. All worked fine until a new cable arrived to connect hub to wall socket. I had upgraded to 1 gig on the home move. Then soon as I switched over the cable - devices connected then loose the connection totally after 5 to 10 minutes. My virgin wifi is not even listed as an available wifi connection. 

Checked all cables are secure and tight. Did a reboot a number of times - same thing over and over. 

Does anyone have any ideas or who I can contact for this? I have doubled checked all cables to ensure they are tight - and also power socket - 

thanks 

7 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    21 days ago

    What cable have you swapped?

    Have you swapped back to the 'old' cable?

    • Deeplay's avatar
      Deeplay
      Up to speed
      21 days ago

      I swopped back to the old cable finally got it stable after also needing to do a hard reset. I dont get why they sent me the new cable and im not getting anywhere close to 1 gig speed will have to call. cheers