Forum Discussion

janjamie's avatar
janjamie
Joining in
2 years ago

Alexa cutting out intermittently on radio

Does anyone know why on all my Alexa devices the radio cuts out briefly - happens on all devices and I don’t have WiFi issues. Amazon say it’s a WiFi buffering but I’m sure it’s not and a lot of people complain about it  

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Do you have the "Intelligent Wifi" running on your Hub?  Sometimes this Wifi channel switching causes dropouts, albeit very short periods.  You can disable this on the Hub by switching off the "Smart Optimisation".  However if you use any VM Pods, you can't do this as the Pods rely on this function.