I’d like to order more Wi-Fi pods as the signal is still non-existent upstairs in the back of our house. I ordered my first one over the phone as the app doesn’t work in the rooms where there is no signal, and even then it doesn’t take you through to ordering. I am on Volt so I think there is a guarantee that Wi-Fi should work in all rooms? Can someone please help? Thanks
Forum TeamHi Luroset,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you continue to have issues with your WiFi connection, despite having a WiFi pod. A second/third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue.
This is something we can go through with you but in order to do that I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
