Since having my wifi upgraded I have managed to reconnect all my smart plugs but I have 3 smart bulbs which aren’t connecting. I’m trying to access the hub settings to temporarily turn of the 5ghz as these bulbs will only connect to 2.5ghz my problem is the hub password printed on the bottom of the hub isn’t working. Keeps saying it’s incorrect.
Less time wasted if you look to get your own wifi router and use hub in modem mode.
or get new smart bulbs with WPA3 support they must work
Forum TeamHi PurpleSam 👋.
Thanks for reaching out to us, sorry to hear of the issues you are facing with the smart bulbs, it is possible that the distance between the Hub and the bulbs is too great where they are dropping off at the point of being in use for its function and needing more bandwidth so it will jump to the 5ghz which is not ideal. So that we can take a look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
Are you using the correct password. There are two, one is for the Wifi, and the other is the Settings password. It is the settings password you need for the Hub's admin console. If it was changed, then a pinhole reset will set it back to the factory one. If this fails. there is no recovery method and a new Hub will be needed.
