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PMilne87's avatar
PMilne87
On our wavelength
11 months ago

Access to Azure/AWS DNS connection issues.

I am currently unable to access any of my work's Azure/AWS Single Sign on web apps including Teams, Outlook & SharePoint. Any sites that require SSO are not progressing after the request is submitted Service Status page on the main website keeps wanting to reset my router but general connection stability is unchanged. It appears to be a specific DNS issue for select AWS servers. This has now left me unable to work and will likely lose pay due to this. Can you please provide the cause and timescale for resolution so that I may share this with my employer?
Wishaw ML2 Area

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  • Sasquatch-Sco's avatar
    Sasquatch-Sco
    Tuning in
    11 months ago

    3rd day i'm hampered by this. 3rd day i'm forced to use mobile data.

    Cannot access Azure/365 admin. Unable to run Authenticator app.
    Various other work related sites not working.

    Coatbridge ML5 area on Gig1.

    Ridiculous.

  • kmacd92's avatar
    kmacd92
    Tuning in
    11 months ago

    Weirdly, it's only affecting Teams for me. Problem is that's the main program I use for work

  • alexr2's avatar
    alexr2
    Joining in
    11 months ago

    Affecting me again, called up yesterday and got stuck in the customer service machine for a couple of hours. Please resolve this as it affects every area of my work. ML9 area. 

    • PMilne87's avatar
      PMilne87
      On our wavelength
      11 months ago

      No point calling them again mate. They haven't briefed anyone on what is happening so they'll spin you round the same circles and try to book an engineer at your expense that you don't need.

  • cathyargh's avatar
    cathyargh
    Tuning in
    11 months ago

    Same again here ML8 (I don't start till 10am most days).

    Customer service is really dreadful too you have to get through useless AI bot rubbish and then general helpdesk who do not have IT knowledge.

  • cj86's avatar
    cj86
    Tuning in
    11 months ago

    I am also experiencing this issue again, this is impacting my ability to do any of my work. This needs to be resolved asap! I am in the ML4 area

  • PMilne87's avatar
    PMilne87
    On our wavelength
    11 months ago

    Social Media team apparently are unable to find the estimated fix time: 

    Back to waiting about. again...

  • ModTeam's avatar
    ModTeam
    Moderator
    11 months ago

    Hello all, 

    The AWS issue we were experiencing the last couple of days has been listed as restored. We've had the team run traceroutes in the regions where you're still reporting issues and it all seems to be working fine. If you could run your own traceroutes and post them here (minus any private info of course), then we can look further into it.

    Many thanks, 

    Your Community Moderators.

    • cj86's avatar
      cj86
      Tuning in
      11 months ago

      Can you provide an example of what info you need here please eg traceroutes info, not clear on what that means. 

    • kmacd92's avatar
      kmacd92
      Tuning in
      11 months ago

      Still no joy from my end. If it's any help I seem to be recieving messages on Teams but sending them isn't working whatsoever. It's really odd

    • emccartney's avatar
      emccartney
      Tuning in
      11 months ago

      Example #2: answers-afd.microsoft.com

      Virgin Connection:

      C:\Users\....> tracert answers-afd.microsoft.com

      Tracing route to s-part-0036.t-0009.t-msedge.net [13.107.246.64]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms router.asus.com [192.168.50.1]
      2 10 ms 9 ms 11 ms 10.53.39.69
      3 10 ms 10 ms 8 ms uddi-core-2b-ae70-650.network.virginmedia.net [62.253.2.181]
      4 * * * Request timed out.
      5 * * * Request timed out.
      6 * * * Request timed out.
      7 * * * Request timed out.
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 * * * Request timed out.
      20 * * * Request timed out.
      21 * * * Request timed out.
      22 * * * Request timed out.
      23 * * * Request timed out.
      24 * * * Request timed out.
      25 * * * Request timed out.
      26 * * * Request timed out.
      27 * * * Request timed out.
      28 * * * Request timed out.
      29 * * * Request timed out.
      30 * * * Request timed out.

      Trace complete.

       



      Vodaphone Connection:

      tracert answers-afd.microsoft.com

      Tracing route to s-part-0024.t-0009.fb-t-msedge.net [13.107.253.52]
      over a maximum of 30 hops:

      1 1 ms <1 ms <1 ms fw2._company_.co.uk [10.2.3.9]
      2 1 ms 1 ms 1 ms 195.59.102.226
      3 9 ms 9 ms 9 ms 195.59.246.157
      4 14 ms 14 ms 14 ms ae31-xcr1.lns.cw.net [195.2.9.97]
      5 15 ms 15 ms 15 ms ae1-xcr1.ltw.cw.net [195.2.24.125]
      6 53 ms 16 ms 18 ms ae81-0.ier05.lon32.ntwk.msn.net [104.44.14.26]
      7 16 ms 19 ms 25 ms ae21-0.icr03.lon24.ntwk.msn.net [104.44.230.148]
      8 * * * Request timed out.
      9 * * * Request timed out.
      10 * * * Request timed out.
      11 * * * Request timed out.
      12 * * * Request timed out.
      13 * * * Request timed out.
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * * Request timed out.
      19 20 ms 20 ms 20 ms 13.107.253.52

       

  • emccartney's avatar
    emccartney
    Tuning in
    11 months ago

    Example: duckduckgo.com

    Virigin Connection:

    C:\Users\....> tracert duckduckgo.com

    Tracing route to duckduckgo.com [52.142.124.215]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.50.1]
    2 9 ms 10 ms 14 ms 10.53.39.69
    3 9 ms 11 ms 8 ms uddi-core-2b-ae70-650.network.virginmedia.net [62.253.2.181]
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

     

    From a Vodaphone connection:

    C:\Users\...> tracert duckduckgo.com

    Tracing route to duckduckgo.com [52.142.124.215]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms fw2_company_co.uk [10.2.3.9]
    2 1 ms <1 ms <1 ms 195.59.102.226
    3 11 ms 9 ms 10 ms 195.59.246.157
    4 14 ms 15 ms 14 ms ae31-xcr1.lns.cw.net [195.2.9.97]
    5 14 ms 14 ms 15 ms ae1-xcr1.ltw.cw.net [195.2.24.125]
    6 15 ms 14 ms 14 ms ae81-0.ier05.lon32.ntwk.msn.net [104.44.14.26]
    7 22 ms 18 ms 16 ms ae20-0.icr03.lon22.ntwk.msn.net [104.44.230.146]
    8 23 ms * 21 ms be-124-0.ibr02.lon22.ntwk.msn.net [104.44.32.12]
    9 * * * Request timed out.
    10 20 ms 20 ms 30 ms ae120-0.icr01.dub07.ntwk.msn.net [104.44.11.76]
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 20 ms 20 ms 20 ms 52.142.124.215

     

  • emccartney's avatar
    emccartney
    Tuning in
    11 months ago

    I can't find any publically available MSFT Teams endpoints but I know they are part of the overall MSFT GraphQL APIs. That particular explorer currently doesn't load witht he same isues as I've outlined.

    Hopefully the information provided by the 2 sites (Duckduckgo & a MSFT endpoint) will give you enough information. I have also included screenshots for both under Firefox showing the sites working under one connection but failing to load on another. The dev tools show that DNS resolution works and we get valid IP addresses but when trying to connect to these over the VirginMedia link they fail.

  • cathyargh's avatar
    cathyargh
    Tuning in
    11 months ago

    I have no idea how to go about generating that, I've asked my work helpdesk for assistance. All I can explain is that the issue for me is Sharepoint specifically, both within Teams or in a web broswer. Otherwise things are working (e.g. Outlook, Teams in general).