5x Down again

I first switched to VM back in late January. After the initial switch over, it then took countless calls to support, three engineer visits and escalations back into the networks team before my broadband service burst into life some 9 to 10 days later. I never did receive any compensation for the lack of service by the way. 
All was rosey in the garden until last Wednesday when I received a text message advising me of a network outage. Anyway, over 5 days later you wouldn't believe the elation I felt (tongue firmly in cheek at this point) at receiving another text advising that everything was now fixed. Sadly though, the blue flashing light on my 5x Hub persists.... still, it's nice to know that in a world of constant change that somethings do indeed stay the same. As you would expect, Support and I have become lovingly reacquainted over the past few days and I'm now expecting yet another engineer in a couple of days. As the symptoms are exactly the same as the issue back in January, are the Support guys able to look back at records to see how the issue was fixed then? 
I'm not holding my breath for any compensation by the way, as I think I'll become as Blue as the infamous flashing light.