Forum Discussion

rikimuk's avatar
rikimuk
On our wavelength
2 years ago

5ghz network has disappeared

My 5ghz connection appears to have disappeared. If I log into the hub it still shows the two channels but no option on any of my devices. I have tried resetting the hub but it’s made no difference?

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    What Hub model is it?  Try the reset again this way if you didnt....

    Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Client62's avatar
    Client62
    Alessandro Volta

    Wi-Fi devices generally do not have options to connect to 2.4 or 5GHz Wi-Fi ... they just connect to the SSID.

    To make it possible to choose as band, in the VM Hub change the name of 5GHz band E.g. to VM123456_5

    • rikimuk's avatar
      rikimuk
      On our wavelength

      I have a split band and on the hub it shows both but I can no longer see the 5ghz on any devices as an option when I did before 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey rikimuk, thank you for reaching out and I am so sorry to hear this.

        I can see you've spoke to the team since this post, did they manage to help at all?

  • Client62's avatar
    Client62
    Alessandro Volta

    With split bands it should be very obvious suggesting a faulty Hub.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try a 60 second factory pinhole reset as below;
    Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.