4 days to fix broadband issue???!!
No broadband since Fri 2nd, estimated fix date has now been pushed to Mon 5th. At the price I'm paying, I expect better service. Will I be compensated for what I'm missing out on??
Forum Discussion
4 Replies
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
Working days so probably not owed anything if it's fixed on Monday.
My understanding is that Ofcom defines working days as days when it is possible to report the loss of service to the ISP which in VM's case is seven days a week. However I still agree that nothing is due if back up on Monday.
Also lets not forget there are no SLA's on residential connections.
- Steven_L
Forum Team
Hey Matt13horrocks,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’ve been having with your connection. Have your issues now been resolved or are the problems still ongoing?
Kind Regards,
Steven_L
