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teamfloyduk's avatar
teamfloyduk
Superfast
24 days ago

2nd WiFi Pod

Hi, I was sent a WiFi pod and it solved the problem I had in one room but I need a second pod to help with another problem room. I was told as a Volt customer I can have upto 3.

Problem is I've been waiting for virginmedia to respond on the WhatsApp messaging service now for a couple of days.

I tried to contact via My virginmedia app but that told me to contact them on WhatsApp. It is the same number I used for ordering the first WiFi Pod as all the message history is there, but so far no response to my request for a second pod.

3 Replies

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    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      20 days ago

      Hello teamfloyduk,

      Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to order a second WiFi pod. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      20 days ago

      Glad to hear that you've got it sorted teamfloyduk. 

      If you have any issues or questions now or in the future, please let us know here and we'd be happy to help.

      Kind Regards,

      Steven_L