I've had an outage in the area for 2 weeks. Nearly very single day I get a text saying they understand the fault and an engineer is on their way it'll be fixed tomorrow 9:05am - nearly every day, it seems like no one has actually been out to fix this fault.
That's just the standard message they put out when it's a difficult fault to find or they are waiting for spare parts. Some repairs do take longer.
Make sure you get the right compensation
Forum TeamHi BannanDylan 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with an outage in your area. We do try to keep any downtime to a minimum as much as possible, but there can be situations beyond our control that can prolong a fix from being repaired when we aim for it to be repaired.
Can you please join me in a private message so that we can look into this further with you, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
