Hey all,
A month ago we had a problem with our internet and so on the Service Status page I put my number in to receive updates to when the service is back online.
It worked and let me know by text when it was back online - only thing is, I’ve been recieving texts since then on an almost daily basis updating me on other random service issues (some of which I am sure aren’t effecting our postcode).
How do I stop these service status texts?
Thanks
Forum TeamThanks for your post on our Community Forums MarkyUK, and welcome back to our Forums!
Sorry to hear of the repetitive text messages referring to a local area outage.
This is a bit of a new one on me...
Check out the purple envelope in the top right hand corner for a private message from me and I'll take some details from you to see if we can put these to a stop for you.
Kindest regards,
David_Bn
This is happening with me too and is driving me bonkers, how did you get these messages to stop as no way of doing this online. Get several day even when our service is fine!
Forum TeamThanks for your post on our Community Forums Annie, and welcome back to our Forums!
Sorry to hear you are still receiving notifications after the fault has been resolved and that you haven't been able to stop them.
Check out the purple envelope in the top right hand corner for a private message from me and I'll take some details from you to see if we can put these to a stop for you.
Kindest regards,Paul.
Hi,
I am receiving the same messages I’ve had 8 just this morning already.
can you assist please?
thanks
Hannah
Forum TeamHi Hannah,
Thank you for taking the time to contact us in our community and welcome, we are sorry to see you are receiving unwanted Service Outage Texts, did you sign up for updates Via your Online Account, are there currently any known faults showing on our Service Status?
Regards
Paul.
I’m having the same issue. We had an outage earlier today which is now resolved but I’ve had 5 of these texts in the last 90 minutes. Can you let me know how to stop these please?
Forum TeamHi there barrypal_uk
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue regarding these text messages, I just wanted to check if any more had been sent since your last post or as this now stopped?
Hi… thanks for you reply. They do appear to have stopped now.
I have had the same issue going on for months. I’m not even a virgin media customer. I’ve tried to block the number and to no avail. It is driving me mad. Why is there no way of unsubscribing from these messages?????
Forum TeamHi Qwerty9876 👋 thank you for joining the thread!
Really sorry to hear you are experiencing this issue with service outage text messages. We appreciate it must be frustrating!
I will send you a PM just confirm a few details so we can look into this for you and raise it internally for further support. You can find the PM in the top right corner of the page in your Inbox. We can return to this public thread with another update when possible! Thank you for your patience in the meantime! 🌞
Wishing you all the best.
Hi, I have the same issue, getting multiple SMS daily about service outages and there is no possibility to unsubscribe. Can someone please let me know how I can opt out of these messages? In my Virgin Media accounts I have already opted out of all communications long time ago.
Thank you
Forum TeamThanks for your post on our Community Forums Andrrew99, and a very warm welcome to you!
Sorry to hear of the text messages you're receiving in relation to service outages.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn
Me too, please send the private message so I can get this fixed as well.
Forum TeamHi sasl 👋 Thank you for your post 😀
We'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
I’m having the same issue. I tried to send STOP to unsubscribe from the text messages, but it doesn’t send. Please help me turn it off. The messages were early this morning and very annoying.
Can I get a private message sent to me as well please to stop these texts. I phoned up VM last week having started to receive these texts and was assured I would not receive any further messages, but have just received two messages this morning when my service is working.
Very irritating and a waste of my time.
Hi Njharvs,
Thanks for using the Community Forums to get these text updates stopped, I am sorry if this has been causing some frustration 😥
Unfortunately there is no way for us to stop these texts from our side, all we can do within a private message is see whether the texts are accurate and offer further information on the fault that is ongoing at the time.
Sorry that we cannot help stop them on our side.
Megan_L
So why have other people who have posted on here been sent a private message to get these messages stopped but you are telling me it cannot be done?
Hi, same issue here. Please can you let me know how to stop receiving these tects, ive had 4 just today…
Forum TeamHi Rahulp15,
Thanks for letting us know. I've dropped you a PM so I can look into this for you.
Thanks!
Same issue here. Can someone please reach out via PM?
Forum TeamHey mkubilayk, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
I have taken a look and I can confirm there is an outage until 18th July, you can track this outage here. Cheers
Hi, I’ve got the same issue. Can someone please reach out via PM? Thanks
Hi apumphrey,
A warm welcome and thanks for posting on our community forums. We're sorry to hear you're still receiving text messages after your fault has now been resolved.
Unfortunately, even though your fault is now resolved, if the area fault is still ongoing and affecting other customers within the area, these messages will still appear with an update.
We can't stop these messages until the fault has been fully rectified.
Apologies for any inconvenience caused.
Kind regards Jodi.
Hi,
I’m having the same issue as a number of users have had in the last couple of years - I added my number for updates on an issue on Monday 20/01/25 (issue F011653955) which has been resolved, but I’m still getting texts through (6 yesterday, 5 already this morning).
Please can you reach out via PM so I can get this stopped? Thanks.
Forum TeamHey Harris-J, thank you for reaching out and I am sorry to hear about this.
If you are still getting SMS about this, that would mean the outage is still happening.
I have taken a look and this outage is still happening is is due to finish on the 24/1/25 at 16:00.
Thanks for responding - can I opt out of these updates?
