Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
5 hours ago

2.4g wifi keeps dropping off

As per title.

Have a hub5, and has been working OK up until  a few weeks ago, when the 2.4g signal dissapeared.

5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and 2 mobiles were showing 'no internet'  and were unable to locate the signal, even though the ssid was a prefered one. 

2 mobiles and a pc on 5G were all working and had full signal. 

According to the hub 5, all the 2.4g  devices were connected, even though they were not. 

Tried to connect the 2.4g manually, but all refused to find the SSID.

Ended up doing a reset on the router, (pull plug for 5 mins) then when the router restarted, after a few minutes, all was working OK again on both 2.4g & 5g. 

Strangely, it's happened again twice over the last 2 weeks, exactly the same. Wired not affected, but the 2.4g wifi again 'went missing' even though the hub said it was connected OK. yet again, 4devices on 2.4g lost their connection, yet hub insisted they were connected! 

Each time, a reset had to be done to get the signal back. Once reset, all works again for a while. 

Not sure if hub is on the way out, as strange that 4 devices should all lose signal at the same time, yet hub says it's working correctly. 

6 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta

    Make your connection better and stable use hub in modem mode and get your own wifi router

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff

      Apparently, that solution presents it's own problems, from reading some other posts on here, and from replies to posters who are then having problems with their hub/router combination. 

      • legacy1's avatar
        legacy1
        Alessandro Volta

        If by own problem it fixes the the problem then yes.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    You should perform a full factory reset, not just  "pull plug for 5 mins"

    Remove all ethernet cables from the hub. Hold the reset switch in for a timed 60 seconds and then release. The hub will reboot all by itself, do NOT power off, leave it to initialise. 

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff

      And then have to set the whole thing up from scratch again. Rename the ssid, change the password, set up all the various settings to get system back to what it was? (hopefully!!)

      Iv'e got better things to do than waste 30-40 minutes doing that, only to find that the problem's still there because of VM's crappy hub. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Rename the ssid, change the password, set up all the various settings

        This might be the issue.  Rename the SSID and change the password- fine.  Change anything else - not so fine.  The app may be changing things to suit the “Intelligent WiFi” software that the Hub uses, and in doing so disrupts your WiFi.