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HughJarsse's avatar
HughJarsse
Knows their stuff
2 months ago

2.4g wifi keeps dropping off

As per title.

Have a hub5, and has been working OK up until  a few weeks ago, when the 2.4g signal dissapeared.

5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and 2 mobiles were showing 'no internet'  and were unable to locate the signal, even though the ssid was a prefered one. 

2 mobiles and a pc on 5G were all working and had full signal. 

According to the hub 5, all the 2.4g  devices were connected, even though they were not. 

Tried to connect the 2.4g manually, but all refused to find the SSID.

Ended up doing a reset on the router, (pull plug for 5 mins) then when the router restarted, after a few minutes, all was working OK again on both 2.4g & 5g. 

Strangely, it's happened again twice over the last 2 weeks, exactly the same. Wired not affected, but the 2.4g wifi again 'went missing' even though the hub said it was connected OK. yet again, 4devices on 2.4g lost their connection, yet hub insisted they were connected! 

Each time, a reset had to be done to get the signal back. Once reset, all works again for a while. 

Not sure if hub is on the way out, as strange that 4 devices should all lose signal at the same time, yet hub says it's working correctly. 

43 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    30 days ago

    It can only go down hill from here...modem mode to the rescue!

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff
      27 days ago

      I pay VM enough for the 'service' (that they don't seem to want to provide). WHY should I have to spend more money buying another modem just to correct their problems?

      WHY release another untested 'update' that actually causes more problems?? 

      All VM are interested in is MONEY. Can't be bothered with 'customers' once they have your signature, and are able to raid your account monthly. 

      'Relevant team' isn't a REAL response. What so VM actually call a 'relevant team' the cleanrers?? the tea lady ? Obviously don't have a 'technical team' do they, so they use 'relevant team' to cover that fact.  Basically, not interested, not bothered.  Bills paid, as are their wages. Customers? 'couldn't care less'!!

      Just got a quote for Cityfibre. Same sort of package, less than 3/4 of VM's price.  Termination notice soon to be sent, as contract fast running down. 

  • atkins_paul's avatar
    atkins_paul
    Joining in
    28 days ago

    I am also having this issue, so following for a resolution. It’s crazy and frustrating 😡

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    24 days ago

    Yet ANOTHER outage on 2.4G today. 

    Now 3 WEEKS and STILL nothing from the 'relevant team' (not a reassuring title for any team, as could even mean the 'cleaning team' or the 'canteen team' Bit of a vague description, probably done on purpose.

    Fairly obvious that VM do not have a TECHNICAL TEAM. If they did, then perhaps the problem 'MIGHT' get solved. But then, this is VM, well known for never fixing problems, but great at creating them by messing with things that were working OK. 

    If it aint broke, leave it alone!!! 

    Strangely, just today had an email regarding upgrading my internet speeds. You are basically taking the mick. You can't provide a stable internet with the speed I have, leave alone any faster (unless it makes the 2.4G drop out quicker and more often than it already does!! )

    Maybe I should pay VM a little less each month to cover the aggro they are giving me. See just how quickly they want THAT solved.!!

  • thomas20189's avatar
    thomas20189
    On our wavelength
    22 days ago

    I am also experiencing the exact same issue which has only started in the last few days. Once the hub is rebooted, all devices connect again. Only 1 month into a new 24 month contract.

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    20 days ago

    Fortunately, almost at the end of mine, and will for sure be moving to a more reliable provider. 

    Quick enough to take the money each month, yet can't be bothered to provide the support for the services they are providing (or not, in some cases!)

    this isn't the first time VM have 'updated' the software, and managed to really screw it up. Promises 'that the 'team' (whoever that is) is looking into it'. Sadly, 'looking into it' never seems to provide any 'fix' and most posters give up and go elsewhere..

    City fibre offering more for less, and appears to be 100% more reliable. (neighbour has it, and says 'customer support' is superb) 

    VM on course for their FITH 'worst provider' award methinks.....

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    14 days ago

    And again today, loss of 2.4g wi fi, yet 5g is OK.

    So yet ANOTHER reset needed. 

    Mods, is there any further news regarding the 'fix' for this??

    Basically 2 months of SILENCE. Obviously VM ignoring this problem, as usual. 

    A reply of some sort would be apprecisted please. Even if it's  'no, and don't care' 

    Paying for a service that isn't fit for purpose. Seriously considering making a formal complaint. 

    • legacy1's avatar
      legacy1
      Alessandro Volta
      14 days ago

      well the service is fit for purpose just not the ISP end user hardware when in router mode and it never well be. sad really VM do everything right for the network and its let down by people using the hub in router mode 

      use hub in modem mode get your on wifi router

      • HughJarsse's avatar
        HughJarsse
        Knows their stuff
        13 days ago

        no, the service is NOT fit for purpose. It should work as supplied, NOT expect the customer to purchase other items to make it work as it should! 

        How would you feel if you bought a new car, and was told that to make it work, you had to buy the wheels seperately as an add on? 

        VM should supply the kit so that it works as it is. 

        Son in law on BT, they don't have these problems with their supplied kit. 

        Neighbour is on Cityfibre, and their hardware works OK. WHY can't VM do the simple things correctly. 

        As stated, contract up in new year, and already in touch with other suppliers. Refuse to be fobbed off and told to buy my own kit, when VM's is meant to provide the service. 

  • Bagz86's avatar
    Bagz86
    On our wavelength
    13 days ago

    I’m regularly having this exact issue too. Ring gear goes offline, very annoying 

  • Jaqueen's avatar
    Jaqueen
    Just joined
    10 days ago

    We’re having the same issue also. It’s getting beyond a joke now. Like you said no updates - nothing. You pay for a service and when you split as it’s a requirement for some devices to be able to use the WiFi. Virgin mess around. 

  • spg105x's avatar
    spg105x
    Settling in
    7 days ago

    I'm been experiencing the same issue for several months. The worst was four dropouts in one week, all between 9pm and 3am, requiring a reboot each time. The lack of a fix or even updates on the progress is disappointing.