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HughJarsse's avatar
HughJarsse
Knows their stuff
23 days ago

2.4g wifi keeps dropping off

As per title.

Have a hub5, and has been working OK up until  a few weeks ago, when the 2.4g signal dissapeared.

5g was still connected, but 2.4g was showing as connected, even though the 2 pc's and 2 mobiles were showing 'no internet'  and were unable to locate the signal, even though the ssid was a prefered one. 

2 mobiles and a pc on 5G were all working and had full signal. 

According to the hub 5, all the 2.4g  devices were connected, even though they were not. 

Tried to connect the 2.4g manually, but all refused to find the SSID.

Ended up doing a reset on the router, (pull plug for 5 mins) then when the router restarted, after a few minutes, all was working OK again on both 2.4g & 5g. 

Strangely, it's happened again twice over the last 2 weeks, exactly the same. Wired not affected, but the 2.4g wifi again 'went missing' even though the hub said it was connected OK. yet again, 4devices on 2.4g lost their connection, yet hub insisted they were connected! 

Each time, a reset had to be done to get the signal back. Once reset, all works again for a while. 

Not sure if hub is on the way out, as strange that 4 devices should all lose signal at the same time, yet hub says it's working correctly. 

30 Replies

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 days ago

    It can only go down hill from here...modem mode to the rescue!

    • HughJarsse's avatar
      HughJarsse
      Knows their stuff
      4 days ago

      I pay VM enough for the 'service' (that they don't seem to want to provide). WHY should I have to spend more money buying another modem just to correct their problems?

      WHY release another untested 'update' that actually causes more problems?? 

      All VM are interested in is MONEY. Can't be bothered with 'customers' once they have your signature, and are able to raid your account monthly. 

      'Relevant team' isn't a REAL response. What so VM actually call a 'relevant team' the cleanrers?? the tea lady ? Obviously don't have a 'technical team' do they, so they use 'relevant team' to cover that fact.  Basically, not interested, not bothered.  Bills paid, as are their wages. Customers? 'couldn't care less'!!

      Just got a quote for Cityfibre. Same sort of package, less than 3/4 of VM's price.  Termination notice soon to be sent, as contract fast running down. 

  • atkins_paul's avatar
    atkins_paul
    Joining in
    5 days ago

    I am also having this issue, so following for a resolution. It’s crazy and frustrating 😡

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    12 hours ago

    Yet ANOTHER outage on 2.4G today. 

    Now 3 WEEKS and STILL nothing from the 'relevant team' (not a reassuring title for any team, as could even mean the 'cleaning team' or the 'canteen team' Bit of a vague description, probably done on purpose.

    Fairly obvious that VM do not have a TECHNICAL TEAM. If they did, then perhaps the problem 'MIGHT' get solved. But then, this is VM, well known for never fixing problems, but great at creating them by messing with things that were working OK. 

    If it aint broke, leave it alone!!! 

    Strangely, just today had an email regarding upgrading my internet speeds. You are basically taking the mick. You can't provide a stable internet with the speed I have, leave alone any faster (unless it makes the 2.4G drop out quicker and more often than it already does!! )

    Maybe I should pay VM a little less each month to cover the aggro they are giving me. See just how quickly they want THAT solved.!!