After scanning for potential WIFI blackspots, the results included a ‘great’ connection in the kitchen. This is far from reality - we often lose connectivity, streaming buffers like you wouldn’t believe, etc. As we don’t appear to have a blackspot, can I request a pod? I already have one upstairs.
Thanks in advance ☺️
Hi kathrynaki,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your WiFi connection. There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. As you already have a WiFi pod, there are some checks you'll need to complete. Once the App is open, select the Broadband option from the bottom menu. This will display the My Devices page. Tap the WiFi symbol in the center of the screen to change to the My Network screen. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list.
If fair is showing, this indicates that the Pod may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again.
The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home.
Once all this has been done, it should advise whether a 2nd/3rd pod will help. If so, please screenshot this and post here and we'll be able to order the next pod for you.
Many thanks,
