£100 offer credit to my bill promised by phone agent
On April 2, Virgin Media agent Antony promoted the broadband plan to us at Newcastle Great Park. We considered and call back to him on April 4. I asked him if he can offer some discount for switching the broadband service to Virgin. Then he offered £100 credit and promised the credit on my first bill. On April 30, I received the first bill and the £100 credit not shown on my bill. I contacted Virgin through WhatsApp, and they claimed the system has no record I have £100 credit, I feel like this is a fraud. I’m not able to contact Antony, he has no answer and feedback. I raised the complaint with this case, but it still not reviewed yet. Can someone escalate this issue please? Thank you.
