Forum Discussion

hypersphere's avatar
hypersphere
Joining in
2 years ago

VirginMedia.com Won't let me save 'Parental Controls' as 'on' for my account

Parental controls currently doesn't work. I am unable to change the settings on my account.

They are switched to 'off'. When I try to switch them on I get the following message "Sorry the changes you made were not saved, please try again"

This problem has occurred for some time. Can you tell me how to resolve this so that I can turn parental controls to 'on', or otherwise resolve the issue?  

 

 

2 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    set DNS on your device to use 1.1.1.3 and 1.0.0.3

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey hypersphere, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a DM and we can take a look for you 🙂