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Paul_C_VM's avatar
Paul_C_VM
Joining in
2 years ago

Unable to turn on web safe

Seems to be a common problem: I'd like to use virgins web safe features, but whenever I try to switch them on I get a "setting not saved" error. Can this be resolved / worked around?

4 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Paul_C_VM thanks for posting and welcome to our community.

    Sorry to hear that you're unable to use web safe.  And for any inconvenience this may be causing you. I would like to take a closer look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • TAJMRobinson's avatar
    TAJMRobinson
    Joining in
    2 years ago

    Dear Virgin, I have the same problem in not being able to enable child safe. Would appreciate assistance to do this. Thanks

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi TAJMRobinson 👋

      A warm welcome to our Community Forums and thanks for your post. 

      I am sorry to hear you are also experiencing the same issue. Don't worry, I will be more than happy to help you. 

      Will pop you a PM 📩  now and we can take it from there.

      Speak soon!

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for your time via PM TAJMRobinson 

      I have updated your settings and turned on Web Safe for you 😊

      If you have any other issues or require further assistance with anything, do let me know. 

      All the best!