Forum Discussion

jono-24's avatar
jono-24
Joining in
2 years ago

Safe web not working

I have tried switching safe web off and on rebooted the router, contacted Virgin phone help, spoke to technical, who said they would ring back but never did.

Safe web used to work in the past but hasn’t since December that I am aware of and sites that would have been blocked in the past are now accessible.

Has anyone had the same problem that can help, I am lost for ideas and given up on Virgin as been useless telling me to block each individual site which I find unacceptable since the safe web definitely worked in the past and it would mean blocking 1000,s of sites which is not my job.

Q
  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    To troubleshoot this issue first confirm:

    • the device from which Web Safe is not working is correctly configured to use Virgin Media's DNS. To do this go to https://1.1.1.1/help and confirm the AS Name value show is Virgin Media
    • go to http://nordvpn.com Does Web Safe block access?

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  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago
    jono-24 wrote:

    which is not my job.

    Its not really VM job either

    set your device to use DNS 1.1.1.3 and 1.0.0.3

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey jono-24,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with web safe at the moment. 

    Are you able to access the settings in incognito mode or by clearing your browsers cache and trying again?

    Kind Regards,

    Steven_L

    • jono-24's avatar
      jono-24
      Joining in
      2 years ago

      Hello Steve, I finally got round to try your suggestion and it didn’t make any difference.

      Have you any other suggestions? iMac and iPhone still both able to connect to adult content with safe filters on.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    Apple have introduced privacy features recently that will impact on the ability of Web Safe to work as intended.

    AFAICS these are Private Relay and Safari Private Tabs — both bypass Virgin Media's DNS which is required for Web Safe to work.

    Consider performing the troubleshooting steps mentioned in my pervious post to determine if Virgin Media's DNS is in use when Web Safe appears to not be working.

    • jono-24's avatar
      jono-24
      Joining in
      2 years ago

      Hi, yes I checked that AS is set to VM and it doesn’t block Vord

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team
        2 years ago

        Hi jono-24 👋.

        Thanks for the update on this, so that we can look into this further we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Sterling2013's avatar
    Sterling2013
    Joining in
    11 months ago

    Could I get some help with this issue also if possible, have tried all the above as well.