Forum Discussion

Resident123's avatar
Resident123
Joining in
11 months ago

WiFI Pods

I have the gig1 fibre broadband package and have tried for the past week to try and order some wifi Pods via the VM connect app. Every time I try and connect to the hub it either loses connection or doesn’t connect after several tries. It’s frustrating that this is the only way you can order the wifi pods as it’s clear I have black spots/ no coverage areas in my home due to the large size. Please can virgin send me some wifi pods as there are 3 rooms in my home where there is no coverage and this is becoming exhausting to resolve especially with the recent birth of our baby boy. 

  • Client62's avatar
    Client62
    Alessandro Volta
    11 months ago

    Does the VM Connect app have a facility to order VM Pods ?

    The number of negative remarks on this forum suggests customers
    are failing to use the Connect app to place orders for VM Pods.

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    11 months ago

    Hi Resident123 👋.#

    Thanks for reaching out to us, and welcoem to the Community Forums. Apologies for the issues that you are facing with ordering WiFi Max pods, we can certainly assist you, we would need to bring you in for a priavte message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina