Forum Discussion

prandeamus's avatar
prandeamus
Joining in
11 months ago

Volt "pods"

My wife is an O2 customer who signed up for Volt last year. I am the account holder for the Virgin media broadband account. The fibre account's been upgraded from M125 to M250, but I've not received any WiFiMax pods. What do I need to do to make this happen? I don't need or want to update the broadband account but I can't see how to request a pod delivery. Ideas please?

Thanks

 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi prandeamus 

    They are available for free on Volt contracts if you are not getting download speeds of at least 30Mbps in every room.

    You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one

    VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

    Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

    How do I get a second or third WiFi Pod?
    If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
  • Kath_P's avatar
    Kath_P
    Forum Team
    11 months ago

    Hi prandeamus, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    As mentioned above by newapollo, you wouldn't automatically be sent WiFi Pods. These are available for free should you have connection issues and diagnostics show that they can help.

    Can you let us know what issues you're having with the broadband service? We can then go from there 😀

    Many thanks,