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olliemitchell98's avatar
olliemitchell98
Joining in
7 months ago

Volt broadband not applied after 4 weeks

Good evening,

when I done the volt activation to get the benefits I got the O2 double data straight away but still waiting for the broadband to upgrade and now it’s been 4 weeks. Can anyone help with this? 

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hello olliemitchell98,

    Thanks for your first post and welcome to our community.
    Sorry to hear you are having an issue with the upgrade from our side for your Volt deal.
    It normally takes around 14 days maximum, as yours is over 4 weeks, we can help from here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L