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- Gareth_L
Forum Team
Hello olliemitchell98,
Thanks for your first post and welcome to our community.
Sorry to hear you are having an issue with the upgrade from our side for your Volt deal.
It normally takes around 14 days maximum, as yours is over 4 weeks, we can help from here.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L
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