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Sinky78's avatar
Sinky78
Joining in
22 days ago
Solved

Volt benefit not applied

My son joined 02 2 weeks ago his contract is registered at my house, he got dbl data but my fibre volt benefit has not been applied please can you advise me how to get this activated. 

  • John_GS's avatar
    John_GS
    18 days ago

    Hi Sinky78 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    Best wishes.

6 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Sinky78

    Thanks for joining us on PM and allowing us to sort this for you via a back office form :).

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    18 days ago

    Hi Sinky78 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    Best wishes.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    22 days ago

    AIUI the phone and broadband must be on the same account. 

    • Sinky78's avatar
      Sinky78
      Joining in
      16 days ago

      A family member registered at same address gives you volt benefit of higher speed on fibre and double data on mobile package 

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        14 days ago

        Thanks for the update and glad to hear this has been resolved for you Sinky78 👍

         

        If you have any other questions or queries feel free to pop us a message and we'll be happy to help.