Seems I am on the boat with maaany others with this but I received my Volt benefits from O2 but never from virgin. It has already been 15 days, it would be great to be contacted by a customer service person for this. Thanks
Hi SalihBorucu 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear your Volt benefits haven't been applied 😔
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi SalihBorucu, thank you for speaking to us via private message.
If you have any further issues or queries, please don't hesitate to contact us.
Regards,
Daniel
Just wanted to update my own thread:
After a brief 40minute wait after our private chat with @Daniel_Et who opened a ticket for me to the relevant department
I have received my Volt benefits as promised!
Thank you very much, great work!
