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mitcpe's avatar
mitcpe
Settling in
3 days ago
Solved

Volt benefits not yet received

Hi, I recently had Virgin Media installed on 28th July while my wife has had an O2 contract several years. To date we haven’t received any notification of Volt received any notification of any Volt upgrades to either our O2 or Virgin accounts.

I have checked the addresses on both the O2 and Virgin bills, and the only difference I can see is that the O2 address contains a county whereas the Virgin address doesn’t. Could somebody take a look please?

Many Thanks

  • John_GS's avatar
    John_GS
    3 days ago

    Thanks for joining me on PM mitcpe and allowing me to sort this for you. To update the thread, the form was done to the Back Office team to add the Benefits.

    Best wishes.

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Hi mitcpe 

    Thanks for posting and welcome back to the community. Sorry to hear you've not received the Volt Benefits. 

    I'll send you a PM now to assist further.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    3 days ago

    Thanks for joining me on PM mitcpe and allowing me to sort this for you. To update the thread, the form was done to the Back Office team to add the Benefits.

    Best wishes.