Forum Discussion

stephjunco's avatar
stephjunco
Tuning in
2 years ago

Virgin and O2 customer - broadband double the speed not applied

Hello,

I am a Virgin media customer as well as an O2 customer. The Volt benefits on my O2 mobile account have been applied but I don't see any upgrade in broadband speed on Virgin media.

Would someone be able to help me with this problem.

Thank you , Stephen

 

 

 

  • Hey stephjunco, thank you for reaching out and I am so sorry to hear this.

    With the Volt benefits if you have activated them they can take up to 14 working days to show on the account.

    Both account have to be under the same address and you can only have the upgrade once.

    You can check to see if the upgrade has gone through here 

    • stephjunco's avatar
      stephjunco
      Tuning in

      Hi my package includes M250 Fibre broadband. I have just run a speed test and I am getting 260mb speed. I have checked on my O2 account and I have Volt applied on my mobile account (double mobile data etc)  but the Virgin side of Volt has definitely not been applied to my Virgin account. Would someone  be able to help  take a look at why the broadband speed boost has not been applied. Thanks for the help. 

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to us stephjunco and I'm sorry the benefits have not yet been applied to your account and as it has been over two weeks, we can get this looked into further from here. I will send over a private message, so that we can get this looked into and your Volt benefits added to your account. 

        Kind Regards,

        Steven_L