Forum Discussion

Joshhuntstewart's avatar
Joshhuntstewart
Joining in
6 months ago

Unable to find option to order 2nd pod

I have Volt 250 with the Max guarantee.

After a lot of effort I managed to order my first pod via the webchat due to my WiFi coverage being well below 30mbps in most rooms in my house.

This has improved the coverage, but there are still rooms getting less than 20mbps. According to the FAQs I've read I need to find the WiFi Max tab on my account and follow the instructions there to order a 2nd pod. But I can't find that tab anywhere, can anybody help direct me, or else give me another way to order the 2nd pod.

pod
  • legacy1's avatar
    legacy1
    Alessandro Volta
    6 months ago

    Your wasting your time if one pod can't fix it its clearly the hub being the problem get a better router with 1Gb ports and use hub in modem mode.

    • Joshhuntstewart's avatar
      Joshhuntstewart
      Joining in
      6 months ago

      The pod does seem to be working for me, it's improved the coverage on my first floor considerably.

      It's just on the 2nd floor, the speed is still below 20mbps. I think a strategically located 2nd pod would give me sufficient speed up there.

      I wouldn't want to pay more by upgrading my speed, given these pods are already included in the deal I'm paying for.

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        6 months ago

        Hi Joshhuntstewart

        Thanks for your post and welcome to our community. 

        We're happy to hear the 1st pod has improved the service. 

        We recommend waiting at least one week between one pod being installed and another being ordered. This allows time for the pod to optimise.

        Once its been a week, please pop back to us here and we'd be happy to help order the 2nd pod for you :).

        If you have any  further questions, please pop back to us and we'd be happy to help. 

         


         

  • maff90's avatar
    maff90
    Tuning in
    6 months ago

    You just have to get in touch, if any of the virgin people tell you to download the connect app or that you can do it from your account, or you have to wait a week, they're wasting your time hoping you forget.