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Dazzla80's avatar
Dazzla80
Joining in
2 years ago

Pods as part of Volt

I've got 'fair' patches of wifi coverage and really weak signal, so am trying to get hold of a pod under the Volt privilege, as I'm also an O2 customer. O2 account shows me as being Volt enabled but my Virgin is not showing updated package still. Had a very painful 40 minute conversation with two departments in customer services and they are just trying  to flog me an £8 per month upgrade as they can't see I'm on Volt from their system (despite O2 saying I am)....can anyone suggest what I can do? 

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Dazzla80,

    Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to get our Pods which are part of our Volt Extras due to it not showing on your Virgin Media Services, once you have registered with O2 it can take up to 14 days to be added our side, when was this done Via My O2?

    Regards

    Paul.

    • Dazzla80's avatar
      Dazzla80
      Joining in
      2 years ago

      Hi Paul, the O2 side of my account went love with volt over 2 weeks ago

      Thanks

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you.

        Just to check please, have you registered for the Volt benefits via your My O2 account? 

        Have you received the Volt benefits for the O2 side?