Forum Discussion

katiejanebevan's avatar
katiejanebevan
Joining in
9 months ago

Payments

I made my payment on time last month and it’s still saying I’ve got an outstanding balance which I do not! I have the email confirmation and my bank statement proof but I can’t get through to anyone to rectify this issue. Someone from Virgin media needs to contact me. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi katiejanebevan 

    Have you checked My Virgin Media via a browser as well as via the app?

    Sometimes one is updated before the other.

  • Hi there katiejanebevan 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your bill, I'd be more than happy to check on this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.