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MHF73's avatar
MHF73
Joining in
7 months ago

Ordering WiFi Pods

Hello

I have the same problem - use the app that says I have poor connection in the bedroom. But no way of ordering a pod. And then keep going around in circles between app & website but no solution on how to order the pod that I qualify for.

Please can someone  contact me to help?!

Thanks 

 

 

[MOD EDIT: Post split to create own thread]

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    7 months ago

    Hi MHF73 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

  • Fonze1010's avatar
    Fonze1010
    Joining in
    7 months ago

    Hello

    I have the same problem - use the app that says I have poor connection in the bedroom. But no way of ordering a pod. No clear way of of ordering anything. 

    Please can someone  contact me to help?!

    Thanks Steve

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      7 months ago

      Hi Fonze1010,

      Thank you for your post and welcome to our community.

      Via the connect app, if this suggests a pod is needed, it should direct you to add WiFi max to the account.

      There is more information here.

      I'm sorry to hear you've been unable to add this.

      I'll send you a private message now so I can help.

      Please look out for the envelope in the top right of the page and pop back to me when you can.