Forum Discussion

TIM_T's avatar
TIM_T
Tuning in
11 months ago

Ordering WiFi Pods

I have recently upgraded my broadband package to Volt with a 500mb connection and as the Wi-Fi is very weak in some areas of the house I carried out a scan using the VM Connect app. This confirmed thatI only have speeds of 11mb and 22mb in a couple of the rooms and no signal at all in the study but it never gave me the option to order the Wi-Fi pods.

Any idea how I can prompt it to do this?

Thanks 

 

  • newapollo's avatar
    newapollo
    11 months ago

    Hi TIM_T 

    You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible.  The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.

    If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.

    How to perform the scan and order the wifi pods when using the Connect app.

    • Tap Start the scan and then  
    • While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan  to complete, and then tap Continue 
    • Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) 
    • When the scan is complete tap Optimise WiFi now if the options shows as that will try and improve the connection in the current room 
    • When it shows Optimisation complete, tap Rescan room,  tap Start Scan  and then you can click on Order a WiFi Booster if it shows as an option

    If that doesn't work you can call  0800 064 3850 to order the first one

    VM will only send out one at a time, and there must be at least  7 days before ordering each one. It's up to three in total depending upon coverage. 

    Following that if you need additional pods you can order them by logging into /my-virgin-media, as per the info below from https://www.virginmedia.com/wifi-max ?

    How do I get a second or third WiFi Pod?
    If you’re not getting download speeds of at least 30Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab
  • Rdruss's avatar
    Rdruss
    Tuning in
    5 hours ago

    I’ve also tried uninstalling and reinstalling the app, rebooting the router etc.

  • Rdruss's avatar
    Rdruss
    Tuning in
    5 hours ago

    I have full speed on the pod. The positioning is good. I can’t use the connect app picture below:

     

  • Rdruss's avatar
    Rdruss
    Tuning in
    13 days ago
    • I too am having WiFi problems since my install yesterday. Near the router the speeds are great but as the house is extended there are several spots where there are blackspots and some where the WiFi works occasionally but not consistently. I have always needed 3 booster mesh system before. I discussed this with the agent that I did the contract with and he said as I had o2 and also the 2gig package he would put a note on the file for me to order once installed. I have had no luck with the connect app. I’m struggling to get anywhere on the phone. Is there anyone who could assist?
    • Thanks
    • Carley_S's avatar
      Carley_S
      Forum Team
      11 days ago

      Hi Rdruss 

      Welcome to the Community Forums.

      Sorry to hear you're having issues with your WiFi since installation. 

      We can see on the systems on our side that you've since been in touch with the team and have actions in place to resolve this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

      • Rdruss's avatar
        Rdruss
        Tuning in
        4 days ago

        Thank you.

        I received my first pod and has improved things. I still have dead spots in the house where the wifi doesn't reach so spoke on the chat to order a further pod. The agent said that the order was placed but I can't see it in my orders like the first one. Any chance you could check an order for a second pod has been placed for me?

        Thanks

  • Jonboy150's avatar
    Jonboy150
    Joining in
    2 months ago

    Morning, I have used the VM connect app which also tells me I have poor Wi-Fi (screenshot attached). I have M250 broadband but also a volt member. I can’t seem to order my free pod, I just get offered to pay £8 a month extra for it. Any chance someone could take a look and PM me

    Thanks Jon

     

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 months ago

      Hello Jonboy150,

      Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to get a WiFi pod ordered.

      I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

  • CaptainPrizun's avatar
    CaptainPrizun
    Joining in
    2 months ago

    Adding to the chorus of not being able to order pods - app doesn't even give me an option and confirmed under 10mb in 2 rooms.

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 months ago

      Hi CaptainPrizun 

      Welcome to the Community Forums. 

      Sorry to hear that you're having issues ordering pods from the app. 

      Is the app advising there's an issue that is causing these slow speeds? If the app advises of an issue then you won't see the option to order pods and should see either troubleshooting steps or advice regarding the fault if this is a known outage or issue. You can find out more about the whole process here should you need it. 

       

      • CaptainPrizun's avatar
        CaptainPrizun
        Joining in
        2 months ago

        Nope, no issues at all and just redirects me to that page on a "learn about wifi pods" link.

  • SamTurner2394's avatar
    SamTurner2394
    Joining in
    2 months ago

    Hi,

    I am having this exact same issue. I have the 1GB bundle so have WiFi Max automatically. In 2 rooms in my home I have less than 30mbps.

    In my bedroom I have saved 4 readings on the Connect App of 29, 22, 18, and 8!

    Even so, it never gives me the option to order WiFi Pods. Can I please get a PM so I can place an order?

    Thanks,

    Sam

  • AyrD's avatar
    AyrD
    Tuning in
    4 months ago

    The Connect app test advises that pods will help boost our WiFi speed in a couple of rooms where it is below 30Mbps. My husband (the account holder) is also an O2 account holder so it seems we are doubly eligible for pods. But when we try to order through the Connect app or by activating his O2 benefits, nothing happens. We just get taken back to the page saying we're eligible.

  • AyrD's avatar
    AyrD
    Tuning in
    4 months ago

    Hello! We're having the same problem here. We can't seem to ever get to the point where we can confirm an order for the pods. Could someone contact me too please.

    • Carley_S's avatar
      Carley_S
      Forum Team
      4 months ago

      Hi AyrD 

      Welcome back to the community forums. 

      Sorry to hear you've not been able to order WiFi pods. 

      When running the test on the connect app what does it advise? Do you see that you're eligible for pods as the speed is not what we guarantee or are you seeing an error when trying to place the order?

  • Thays28's avatar
    Thays28
    Joining in
    4 months ago

    I'm having problems ordering the pods also, ran the home scan and got low results of 4 and 9 Meg but no option to order. If someone can pm me please