Forum Discussion

dazzleshell's avatar
dazzleshell
Joining in
8 months ago

On Volt M250 but still only M125 speed

Hi,

I'm a new customer since 28th August as they recently cabled my street. I was moved from M125 to M250 on my billing since 30th August.  But as of today I still only get between 125-130Mbps speed.  

I believe an engineer may need to go to the cabinet to rectify this?

13 Replies

    • dazzleshell's avatar
      dazzleshell
      Joining in

      The speed to my Virgin Media Hub 5 is currently 137Mbps.

  • Client62's avatar
    Client62
    Alessandro Volta

    VM Hubs only pick up the revised speed profile when they are Restarted ( i.e. powered Off / On ).

    • dazzleshell's avatar
      dazzleshell
      Joining in

      I've been switching it off and back on again daily.  It makes no difference. I read on another forum a few weeks ago to give it two weeks but an engineer might still need to go to the cabinet.  

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi dazzleshell 

        On the https://samknows.com/realspeed/  page, what does it show in the bottom left hand corner, next to 

        Package:Virgin Media? 

        It will show either Package:Virgin Media,132x20 if your profile is on M125, or  Package:Virgin Media,264x25 if your profile is set for M250

        You can also check your profile speed when logging into the hub by entering 192.168.0.1 in a browser window and looking at the Configuration tab under Advanced Settings > Tools > Network Status .  Then look at the Primary Downstream Service Flow  and see what is says next to Max Traffic Rate

        If the speed profile hasn't been changed to M250 the same as on your account then it will need a back office team to update the profile, and not an engineer/tech.