Hi,
I'm a new customer since 28th August as they recently cabled my street. I was moved from M125 to M250 on my billing since 30th August. But as of today I still only get between 125-130Mbps speed.
I believe an engineer may need to go to the cabinet to rectify this?
The speed to my Virgin Media Hub 5 is currently 137Mbps.
VM Hubs only pick up the revised speed profile when they are Restarted ( i.e. powered Off / On ).
I've been switching it off and back on again daily. It makes no difference. I read on another forum a few weeks ago to give it two weeks but an engineer might still need to go to the cabinet.
Hi dazzleshell
On the https://samknows.com/realspeed/ page, what does it show in the bottom left hand corner, next to
Package:Virgin Media?
It will show either Package:Virgin Media,132x20 if your profile is on M125, or Package:Virgin Media,264x25 if your profile is set for M250
You can also check your profile speed when logging into the hub by entering 192.168.0.1 in a browser window and looking at the Configuration tab under Advanced Settings > Tools > Network Status . Then look at the Primary Downstream Service Flow and see what is says next to Max Traffic Rate
If the speed profile hasn't been changed to M250 the same as on your account then it will need a back office team to update the profile, and not an engineer/tech.
