Help Needed To Order WIFI PODS
How on Earth can I get some wifi pods?
The website or App wont let me do it - keeps crashing.
Working from home and need them ASAP.
Forum Discussion
6 Replies
The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.
Yup. tried that route but keeps failing.
Hopefully somebody will pop along and help me out.
Thanks.
If your need is urgent, you will need to phone in. This is a Community forum and not a fault reporting system as such. It may take a few days to get a response. You could always get a long ethernet cable in the meantime as a temp measure.
Log into My Virgin Media and click on Upgrade package. Then select the WiFi booster box if it's showing and tick the WiFi Max box to order your first booster.
Please note
"Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages.
You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month, and we’ll send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to."
Yup. Already tried that, but the website keeps looping out to a "chat with us" page.
- Carley_S
Forum Team
Hi glock26
Welcome back to the community forums.
Sorry to hear you've been having issues ordering a WiFi pod.
We can see on the systems on our side and that you've since been in touch with the team and have this arranged already. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed
