Forum Discussion

Biyowren's avatar
Biyowren
Joining in
12 months ago

Havent received broadband boost

Hi,

I've purchased an O2 monthly plan on the 31st of January, and I've had my Volt benefits applied on their side, but not the Broadband speed boost from Virgin Media.

I've double checked, and I should be eligible for it, I have M500 broadband and the address on both accounts are the same. Is there any way you'll be able to help?

Thanks.

  • andrew58's avatar
    andrew58
    Joining in
    12 months ago

    Hi,

    I am in the same scenario. Again O2 have added them but Virgin haven't. Hope you get a reply.

  • John_GS's avatar
    John_GS
    Forum Team
    12 months ago

    Hi Biyowren 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    12 months ago

    Hi Biyowren,

    Thank you for joining me in a private chat, as advised this has now gone to the relevant team to investigate, they will look at getting this added ASAP. 

    Regards

    Paul.