Forum Discussion

williamanderson's avatar
williamanderson
Joining in
8 months ago

Excellent service

I have a contract which includes mobile calls. The O2 signal strength inside the house is bad and so I have been making calls using Wifi. The router is at the back of the house and the Wifi strength is insufficient at the front of the house. The engineer, Jade, came and fixed it. She came on the dot of when she said she would come and she was professional and competent. More like her, please!

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    8 months ago

    Hello williamanderson.

    Thank you so much for your positive feedback. It's always great to know we're providing a great service. Especially as our engineers are the ones that meet customer face to face.

    What we will do is make sure Jades manager knows how good she was.

    Thanks again, If you need anything else we're here to help.

    Have a nice weekend.

    Gareth_L