Forum Discussion

acarvel's avatar
acarvel
Joining in
2 months ago

Anyone received free gift?

I joined with virgin under the pretense of getting a free XBox. I joined virgin for this reason. After the 60days I contacted virgin to be fobbed off with warehouse problems or it is being processed. Has anyone ever received the free gift of a xbox? 

If anyone could help as I am getting to the point of leaving as surely they haven't upheld their side of the contract. 

  • Hey acarvel, thank you for reaching out and a warm welcome to the community, I am sorry to hear about the free gift not turning up.

    It can take up to 60 days yes, did you do this correct, where did you order from?

    • acarvel's avatar
      acarvel
      Joining in

      Yes it has been over 60days I joined on 11th November 2024 over the phone, I was told it would be 21st December latest. Then I was told 24th December now all I have had is promises that someone will phone me and I have heard nothing back.

      The only reason I went with virgin over sky is I was promised this free gift.

      • Tom_W1's avatar
        Tom_W1
        Forum Team

        Hi acarvel thanks for your reply here.

        We'd like to look into this for you so please expect a PM from me to arrive shortly and respond directly when you can.

        Many thanks