Forum Discussion

Simonb81's avatar
Simonb81
Joining in
30 days ago

Activate Virgin Volt benefits - o2 already active

Another one struggling to get Volt activated here and stuck going round and round between the various help sites & contact pages.

The Virgin Contract started on 3 March and was already on o2 Customer. o2 applied the volt benefits 14 days ago and these are confirmed as live in myo2  but still nothing on the Virgin side. I suspect this could be down to an extra space on the address within Virgin in the house number but there is no option to change this, and O2 has the correct details.

How can we ensure the volt benefits are activated on the Virgin side? 

Any help appreciated!

1 Reply

Sort By
  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    27 days ago

    Hi Simonb81

     

    Sorry to hear you're still awaiting the Volt benefits being added to your package, we appreciate you letting us know and welcome to the forums.

     

    We're happy to help with this and I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.