Forum Discussion

Lesleymousley's avatar
Lesleymousley
Joining in
2 years ago
Solved

360 box

Hi I have just received my 360 box and the wires are no where long enough and I don’t have clue what to do. 
  • newapollo's avatar
    newapollo
    2 years ago

    Hi Lesleymousley 

    You will need a tech visit to install the box for you.

    You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

    When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

    Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi Lesleymousley 

You will need a tech visit to install the box for you.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.