Forum Discussion

g1bdu's avatar
g1bdu
Joining in
2 years ago

Wrong regional TV

Since yesterday morning we have got BBC Wales instead of BBC North West.

This would not be a real issue if the BBC North West feed was available on another channel but as it is not I would like to know when we can expect a return to our normal channel?

6 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    g1bdu wrote:

    Since yesterday morning we have got BBC Wales instead of BBC North West.

    This would not be a real issue if the BBC North West feed was available on another channel but as it is not I would like to know when we can expect a return to our normal channel?


    Is the banner at the bottom of the channel still showing the correct region? If it is then it is a switching issue with the BBC distribution that has caused an adjacent backup region to be shown in the place of the one that is not available. These issues are usually corrected in a day or so, & are outside VMs control (they can only show what is being fed to them by the BBCs network partners).

  • g1bdu's avatar
    g1bdu
    Joining in

    And here we are, two years later and it still goes on.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi g1bdu,

      We're sorry to hear you're having some issues with the BBC channel being the wrong region. We understand the inconvenience caused and do apologise.

      Please reboot the set top box and check all cables are secure. There is some advise on how to do this here 

      Please pop back to us when you can. 

    • newapollo's avatar
      newapollo
      Very Insightful Person

      All regions of the BBC can be accessed by the BBC iPlayer app on your box.

      If you provide your postcode it then the iPlayer app should be set up for your region.  

      You can also perform a search for local content such as North West Today, North West Tonight, Politics North West, Points West etc