For the past few weeks I have had problems with the V6 box. Planned recordings sometimes not recording, recording playback stopping and stuttering, picture breaking up etc. Also, the box sometimes decides to reboot when watching a live programme or recording. Have tried reporting this by phone but for some reasion can't get through to the correct department without giving a mobile number gfor a link to be sent to me.
Any help appreciated. Many thanks.
Apologies for typos!
Forum TeamHi ALH thanks for your post although we're sorry to hear of your concerns raised here regarding your TV box.
It does sound like a fault so we'll do our best to diagnose and resolve, so please let us send you a PM.
Expect the PM to arrive shortly and respond directly when you can!
Many thanks
Thanks for all your help Tom. New box installed so hopefully no more problems.
VM staff should respond on this forum if you don't mind waiting a few days, but it's not a primary means of fault reporting.
No TV box should be restarting of its own accord, that's a sure fire sign of a fault. On the recordings point, you've not mentioned any problems with live TV so I'll assume that's fine - try pausing live TV for a short time and watch it delayed. This is also a recording, using your hard drive in the same way. If this plays up, then that's confirmation of a hard drive problem.
